Service Quality Strategies for Assignment Help
In Service quality strategies we need to keep in our mind that service I sour product and we need to ensure that our service meets the entire quality standard (Beach, 1995). There is lot of challenges in ensuring the service quality as they are not factory made where quality can be guaranteed and the products are identical. To ensure service quality we need to keep three important things in mind which are:
We need to ensure the quality standard by ensuring the quality standard at our own service departments, in turn providing quality service to our clients. All our clients must receive a similar and common level of service quality. All services have to have “outreach” services, and thence, should be proactively solicited to ensure high service quality (Beach, 1995).
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Beach L R (1995) The service quality improvement strategy Identifying priorities for change. Marketing Journal. Vol32. Issue 12. 234-256