Financial Accounting

Organization: Etihad airways Topic: customer focus and areas of improvement in the provided service “an influence of TQM practices on employee satisfaction or job performance” You need to propose a research question(s), define your research aim(s), review the relevant literature and collect data from ONE local organization. Data should be based on 10 interviews (in total) with managers and employees. 1. Literature review (definition and theoretical aspects of the topic.) 2. References (cite your references both in the main text and in the list of references – in accordance with the Harvard Referencing System )  500 words  Simple English  Please use google scholar free resources for references and provide me with the links of the articles  Simple English  Quality of the work not quantity