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System Capabilities

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A new type of home-based elder care model, called Virtual Elder Care Home or Elder Care Home without Walls, has gained popularity in China. It features home care agencies providing a wide range of personal care and homemaker services in elders’ homes. Services are initiated by phone calls to a local government–sponsored information and service center, which then directs a qualified service provider (a staff member) to the elder’s home.

 

Participating providers (Virtual Elder Care Home or Elder Care Home without Walls organisations) contract with the local government and are reimbursed for services purchased by the government on behalf of eligible care recipients, the majority of whom are vulnerable. Since its inception in 2007 in the city of Suzhou, in eastern China’s Jiangsu Province, the Virtual Elder Care Home model has spread to many parts of the country, including Gansu Province in northwest China. 

You have been contacted by the Ningbo Virtual Elder Care Service to research and document requirements for a computer system to help establish the new service in that city. The service is already functioning but using paper-based systems. Currently the HVCS (home-visiting care staff) need to come to the office in the morning to receive the list of clients to visit along with details of their conditions and the services they require. If there is a change then the call centre staff try to contact the HVCS by phone. The HVCS complain that they do not have all the information they need when visiting a client in terms of clinical history, family member contact details, or means of referring the client to other services including doctors when needed. They also complain they need to keep manual records of clients and of the services they provided. At the end of the day the HVCS deliver their time-sheets with times and some details of the visits to clients.

 

System Capabilities

The new system should do the following: 

ï‚— Deliver the daily work schedule on-line to the mobile work-force along with relevant data about the clients and automatically generate the time-sheets.

For CIS3002 students all tasks relate to the Case Study which will be provided – except for CIS5302 students who are expected to find their own “real-world” case study

 

As an indication of length - Tasks worth 10 marks are expected to take approximately one page of work as appropriate.

 

Presentation: search for examples of consulting company reports, your assignment should have a professional look and feel; put your name, student number, course and semester only on the cover sheet – the rest of the assignment should look like a professional Business Analyst’s report.

 

ASSIGNMENT 1

 

TASK 1.01 Project Journal

Develop and maintain a project journal for this phase of your project with date, summary of activities undertaken, actions completed and actions planned. (10 Marks)

 

TASK 1.02 Draft a problem/opportunity definition  (5 Marks)

 

TASK 1.03 Define options to address problem/opportunity

Structure options in a table with pros, cons, risks, expected costs, benefits (10 Marks)

 

TASK 1.04 Write a System Vision statement (10 Marks)

 

TASK 1.05 Write the Objectives for the project  (5 Marks)

 

TASK 1.06  Write a scope statement - list what is in-scope and what is out of scope (10 Marks)

 

TASK 1.07 Conduct stakeholder analysis and identify all persons, groups and institutions who may have an interest in the project and the nature of their interest (10 Marks)

 

TASK 1.08 Develop a work breakdown structure (WBS) (10 Marks)

Analyse the project and produce a 1-page Work Breakdown Structure

 

Task 1.09 Draft an interview agenda for your interview with the CEO, refer to the text and on-line for examples (10 marks)

 

TASK 1.10 Provide an “AS IS” process using Business Process Modelling Notation (BPMN) or UML (Unified Modelling Language) (10 marks)

 

TASK 1.11 Develop a “TO BE” process using BPMN or UML (10 Marks)

 

Assignment 2 (Draft)

 

Using the system information and the TO BE process

 

TASK 2.01 Write a list of the key functionality of the system (write a functional and non-functional specification)

 

TASK 2.02 Build a product backlog for the system by decomposing the features into stories (using Agile format “As a .... I want to .... so that..”)

Product backlog should be in a spreadsheet format

 

Task 2.03. COMPARE YOUR As is and to be diagrams to prepare a briefing note for the Organisational change and Training Team regarding the anticipated business impact of the system. You should make recommendations on how these business impacts can be managed

 

TASK 2.04 From a business perspective categorise the backlog using the MOSCOW method and identify the stories that makes your minimum viable product 

 

TASK 2.05 Develop a screen design for two MUST stories created in Task 10 and identify any business rules; justify your design (10 marks)

 

TASK 2.06 Write all acceptance criteria for these two stories to be done (10 marks)

 

TASK 2.07   Write a Job Description for a Business Analyst

 

 

System Capabilities

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