What do you think went wrong with David’s presentation? (5 marks)

(b) David had felt that if this presentation went well he would probably get the

contract for the new network.

 What could he do now to salvage his presentation and the contract?

Identify the main potential barriers to communication in your place of work or study.

(Hint: physical, psycho-social, temporal). Consider the type of problems which they

could cause and describe ways you think they can be easily solved.

Now, try to think of an occasion when:

You have felt misunderstood or people failed to act on your communication as

directed. What, in your opinion, went wrong? (Hint: Draw the communication model

and identify the issues) Describe any strategies you or the other/s involved in the

communication incident used to try to overcome the barriers.

Situations

A team member has borrowed one of the team’s procedure manuals and has not

returned it for two weeks. (5 marks)

Your manager says something about your work that you feel is unfair. (5 marks)

A colleague is continually late for appointments with you. (5 marks)

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