Question: Outline your communication approach for four of the following scenarios using the following headings. Your answers can be in point form.
•Process – consider planning, the steps you will take before, during and after the communication event
•Strategy – what practices will you need to employ to ensure that communication is effective
•Methodology – describe the communication channels and practices you will use
•Recipient characteristics – consider communication barriers which may result from this.
•Timing.
Scenario 1: You have been asked to present an information session on wills and estate planning to a group of Aboriginal people.
Scenario 2: Devise a communications program which announces a reduction in staff when the company has just announced record profitability.
Scenario 3: How would you use active listening in a job interview to ‘interview’ the interviewer?
Scenario 4: You feel you are not getting the best outcomes working with a domineering boss. How would you use assertive behaviour to improve the situation?
Scenario 5: You are part of the selection committee appointing a new PR agency for your company. What would your agenda be for the interviews?
Scenario 6: You are the chair of a local community service group. How would you encourage attendance, participation and commitment from members?
Scenario 7: You have been asked to assemble and chair a work group to explore ways to lower employee turnover, especially for employees who leave within the first 12 months.
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