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a) Define what is meant by operational performance objectives and (with reference to CIMB websites) critically discuss which operational performance objectives are being addressed by the CIMB SBT initiative. Examine the benefits to CIMB of meeting these objectives. (25 marks)  
b) Critically discuss which process technologies are appropriate for implementing the CIMB SBT initiative and assess the problems associated with their introduction.          (25 marks)  
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d) The CIMB SBT initiative allows customers to chat online to CIMB bank employees who can answer their queries and help them to apply for accounts and loans etc. However, there are only a limited number of bank employees available at any one time, which leads to customers having to wait in an online queue to speak with a member of staff.  
Consider customer perceptions when waiting in an online queue. Propose and critically evaluate the ways in which CIMB could improve customers’ experiences of queueing online, in order to stop them from abandoning the queue.

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Conduct an assessment for at least one consequences for at least one Impact from each of the eleven influences as they apply to the organisation. ...

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After you have carefully read and analysed the case study, write an essay discussing the operational issues facing Hawkesbury Cabinets. The essay should identify and discuss the operational aspects that are affecting the organisation, paying attention to both medium-term and day-to-day implications. ...

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Assignment: Managing Stress and Emotions Total Marks:weight 10% In your continuing work with the Operations area at ABXC Ltd, you meet with employees who belong to non-management section, to discuss performance issues. They reinforce the information you received from their managers—goals are s ...

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