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Business Management Solved

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Reasons for using customer service

Customer services are the important tool that helps to enhance the growth of an organization.  There are several factors that help in providing satisfaction to the customers.  The primary reasons for using the customer service it to provide unmatched services to the respective customers of the organization (Uden, 2013). Excellent quality of the services to the customers helps in retaining the old customers as well as it attracts new customers towards he organization.  The next is to assist the customers either directly or indirectly in order to enhance the satisfaction level of the respective customers (3BFilm Studies, 2015).  Some of the reasons for the customer services area, accountability and customer perception, continuous improvements, in building a relationship with customers and to create brand value.  Helping the colleagues, who are the internal customers, is another means of the providing services to customers. The colleagues are engaged in serving pay to the consumers.  These policies are applied in commercial companies mainly for supplying goods as well as services to the respective customers.  The primary aim providing g the services to the customers are to increase the brand reputation of the concerned organizations and to increase the profitability for the firm (Berger, Roloff, and Roskos-Ewoldsen, 2010). These policies are also applied to public sector units, department of the central or the local governments, in voluntary organizations and in non-profit or business organizations.

Purpose of evaluating a customer service policy

In order to evaluate the desired customer policy, it is very important to analyze the demands of the customers related to the services offered to them. In other words the customer care policies within the industry help in handling the desired grievances of the direct users of particular service in a reasonable as well as in a positive manner.  The customer care policy helps in increasing the effectiveness of the entire organization by retaining the customers towards the organization.  It is evident to know that in various organizations there are different types of the customers (Berger, Roloff, and Roskos-Ewoldsen, 2010). Therefore, it is very important for the organizations to understand the desired requirements of the concerned customer and assist them suitably.  As a manager, the visit to the Hotel evaluate the policies for the customers are the training provided to the employees in order to evaluate the growth of the organization.  There were policies for the customers related to the costly leadership, focusing on the services provided to the customers and the policies based on differentiation for the services offered to the respective customers (Stephanidis, 2013).  The implementation of the Customer Relationship Management is very important as it helps to increase the skills and the ability of the employees in assisting the customers. Perfect means of training will help in improving the performances of the employees. Training to the staff members will provide the desired idea of handling the customers in a difficult situation (Collier, 2011). The primary motive of the policies would be to make the customers happy as it will bring the desired success for the organization.  

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