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ITECH 5500 Professional Research and Communication Literature Synthesis

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Answered

Directions:  Conduct research and using Microsoft Word, answer each question below. The idea of this report is for you to imagine that you are working in the field and job of your choice, eg ICT, Accounting or Engineering and you are to answer each question according to the customer group (s) you may have to
Clearly outline the purpose and objective of your Research Report as per your manager’s directive and using the style guide outlined in Assessment 2.1work with.
DO NOT INCLUDE general statements be really specific about what your customer groups, needs, wants and expectations are and how you might manage them. Please include any assumptions that you may make about your customer group and their needs. You may use a real life example if you like but please change the names of the people and companies concerned so as to protect their privacy. Once you have completed the report, upload it into Moodle for marking. Please use complete sentences: checking grammar, punctuation and spelling.

1.    Clearly define your research objectives for this project

2.    Who are your industry’s customers? Provide two (2) examples. Describe your customers and explain what kind of services would they be looking for from you or your organisation (be specific)? How would you find out their customer needs & provide them with a product or service that meets these needs? (Show research methods used, questions asked, discussions, meetings etc that you may have to have) (400 words minimum)

3.    Using two specific customer ‘problems’ that your chosen profession or company may provide solutions for e.g.: tax advice, systems networking support or the development of plans for a new construction project. Outline both of these problems in detail ensuring you address the following questions for both types of problems (1000 words minimum for each customer ‘problem’).

a.    How would you understand the customer’s specific needs in this area?
b.    What services would you offer them and why?
c.    What services wouldn’t you offer them and why?
d.    Explain any legislation that you may need to make your customer aware of and how this would affect the way you provide information to the customer. E.G Product disclosure statements, building codes, privacy legislation, WHS etc
e.    Explain how you would use your professional knowledge to help make your customer make the best choice. Would you offer them more than one option? Describe those options.
f.    What information would you use and how would you get this information to determine what would be the best option (s) for your customer?
4.    What if your customer was unhappy with the restrictions placed on them by legislation etc.; how would you deal with this?
5.    What would happen if your customer wanted a problem fixed that was outside of YOUR area of expertise but within the organisation’s expertise? List the steps and actions you would take.
6.    What would happen if your customer wanted a problem fixed that was outside of YOUR area of expertise AND outside of the organisation’s expertise? List the steps and actions you would take and justify why you might refer your customer to a competitor. Include your organisations guidelines in this instance and two (2) ways that you may keep this customer as a potential future customer. How would you record this information for future reference?
7.    What would you do to ensure that the information you provided is up to date and accurate including your own skills & knowledge? Include the relevant procedures that you may need to follow either by your own organisation and/or the relevant professional body. (Hint: you may also want to think about how your networking might help or how you may need to change the way you network or with whom)
PART 2: Research and Analysis Short Answer Questions
1.    Which research methods did you use? How do you know that these are accurate and reliable? Where did you get this data? Please cite your resource sources in your report.
2.    How would you utilise Boolean operators to conduct your research online?
3.    Analyse your data findings from your research? What impact will this have on your company?
4.    Explain your data analysis methods used and how you applied these?
5.    How will you this organisation monitor the levels of customer satisfaction in the future to ensure that their levels of customer services maintain a high level?
6.    What assumptions have you made in your research and why.
7.    What conclusions did you come to as to the best course of action? Justify your answer with evidence-backed research. Include any feedback from research you may have conducted.
8.    Where would the organisation store this information for future reference? Which departments would find this information useful for their operations? Should this data be stored securely? If yes, why?
9.    How might the organisation store this data securely to protect their intellectual property
10.    What policies and procedures may need to be updated as a result of your research findings?

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7COM1039 Advanced Computer Science

Question: This Assignment assesses the following module (from Definitive Module Document): (1) plan and manage a substantial body of work, identify any risks inherent in their chosen approach, and work independently with minimum supervision; (2) to both critically evaluate and discuss the out ...

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ICT501 Business Analysis and Systems Development Approaches

Task : In this assignment you will analyse, model and design improvements to a business process from a real organisation of your choice. Your submission will take the form of a report to the organisation from which the process comes. Internal students should work groups of two but pairs must be f ...

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Service Level Agreement

Running Head: MANAGE CLIENT PROBLEMS Manage Client Problems Name of the Student: Name of the University: Author Note: 1 MANAGE CLIENT PROBLEMS Table of Contents Service Level Agreement ............................................................................................................. ...

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ITECH 5500 Professional Research and Communication Literature Synthesis

The purpose of this assessment is to enable students to demonstrate a critical awareness of previous research in an IT context within a chosen topic area through a basic understanding of research theory and techniques. Overall goals of this assignment are to help you to: • Become more knowled ...

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