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Scenario: You work for a Registered Training Organisation and have been approached by the HR manager of the ‘The Good Life Hotel’. The HR manager is looking for an entry level qualification for their front desk staff. From a training needs analysis it has been identified that the following areas of training are required: • Answering telephone and face to face enquiries • Greeting guests as they arrive • Handling guest departures • Catering to the requests ...

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Tags: Australia Management Management Certificate 4 in Training and Assessment University of Sydney Certificate IV in Training and Assessment TAEDES402A 

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