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Elements of Total Quality Management

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1. Define quality in health care and explain the key elements of total quality management and continuous quality improvement in the health care context. 2. Patient safety is considered to be the cornerstone of high-quality health care. What is meant by the two terms safety in healthcare and patient safety? 3. In 2012 the Australian Commission on Safety and Quality in Healthcare implemented National Safety and Quality Health Service (NSQHS) Standards. What are these standards and why were they developed? 4. Name and explain at least three (3) key organisational factors that can support or inhibit the implementation of effective quality management systems in hospital facilities. 5. What is understood by the term ‘safety culture’ in health care and how can it be measured? What is the significance of a poor safety culture for health care professionals and patients? 6. How does clinical governance differ from clinical leadership in the context of quality and safety in health care provision? 7. What is the role of clinical leaders when ensuring quality improvement in the clinical settings? 8. In what ways can professional communication between health professionals and interpersonal communication between professionals and patients enhance or impair the safety and wellbeing of patients? 9. Choose one of the following industry or business-based quality management and performance improvement methods; six sigma, lean thinking, balanced scorecard and explain how it could be applied in the health care system. 10. Identify and explain at least two legal or monitoring requirements incorporated in the Australian National Safety and Quality Health Service (NSQHS) Standards and explain how they enhance quality and safety in health care. The standards and criteria to be used for marking this assessment can be found on page 18 of this Learning Guide There is a word limit of 1500 words (ie, 300 words for each of 5 questions chosen).

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