Task 1 — Initial disclosures
Following a personal introduction, and before you begin gathering information about the clients’ existing
financial situation or needs, there are certain disclosures you are required to make as a finance broker
regarding the way you are remunerated and the range and limitation of your services.
Identify and describe three (3) of these disclosures. (200 words)
Task 2 — Gathering and documenting client information
Complete the Client Information Collection Tool using the information provided in the case study,
(Appendix 1, page 27 of your assignment template).
Task 3 — Assessing the clients’ situation
1. Based on the information provided in the case study and using the tools available to you
(e.g. loan calculators, including those available on lenders’ websites), provide an assessment of
the clients’ borrowing ability and ability to service the loan they require.
Consider and comment on issues such as:
borrowing ability in relation to the loan required
deposit requirements for the loan required
repayment ability based on the loan required
likelihood that the clients will be able to meet their financial obligations
do they require Lenders Mortgage Insurance (LMI), and if so, how much will it cost?
any other issues that may impact, now or in the future, on the clients’ ability to meet their
obligations, including any possible risks.
Provide data to support your comments and conclusions. (750 words)
2. Stress testing the loan repayments
Most lenders add an additional 2-3% on to the loan repayments to make sure a borrower can afford the
repayments. If interest rates moved 3% higher, what would Malcolm and Susan’s loan repayments be,
do you think they would be able to cope with the extra repayments, and what could you recommend
that may remove this consideration as a risk factor?Task 4 — Responsible lending obligations
The National Consumer Credit Protection Act 2009 imposes ‘responsible lending’ obligations on brokers
that must be satisfied by all people arranging loan applications. The primary objective under responsible
lending guidelines is that the credit facility is ‘not unsuitable’ for the borrower.
Identify and describe the key factors that must be taken into consideration when assessing whether a credit
facility is ‘not unsuitable’ for a borrower. (100 words)Task 5 — Reasonable enquiries
In the course of gathering information about the couple, you are required under the National Consumer
Credit Protection Act 2009 to make all ‘reasonable’ enquiries to determine a borrower’s objectives,
requirements and financial situation.
Identify at least six (6) ‘reasonable’ enquiries that you would make with the clients in the case study and
explain why these enquiries are important in terms of NCCP compliance. (200 words)
Task 6 — Prepare your recommendation
Incorrect or uninformed advice can lead to significant financial detriment for your client and lead to
possible complaints against you for misleading or deceptive and misleading conduct.
Therefore, all three questions of this task are ‘critical’ and you must demonstrate the required knowledge
in each to be deemed competent.
(a) Based on the information presented in the case study, prepare a written professional proposal to
your clients. (750 words)
The style and language used in the proposal should be appropriate to the case study client’s level of
understanding. It should be clear and concise, and written in language that is easy to understand,
while still remaining professional in its presentation.
You may base your response to this part of the assignment on either your knowledge of the products
currently offered by your own organisation, or the products offered by a lender you have researched.
In your proposal, you should include:
• a summary of your understanding of the clients’ needs
• a summary of their current financial position
• the product options you have considered to meet their needs
• the option you recommend and the reasons for the recommendation. Explain how the
recommended product meets the clients’ needs
• disclosures applicable to the situation (a summary of likely applicable disclosures is adequate).
Consider disclosures that are required by both legislation and by lenders codes of practice.
Note: List any assumptions you have made about the clients and their situation in order to complete
this part of the assignment. There are no rules regarding the format. Please use the format that best
suits you. Note that the credit guide in your resources is not a ‘written proposal’.
(b) (i) Describe the workings of any home buyer assistance schemes and stamp duty concessions that
may be available in your State or Territory. Would your client be eligible for any of these?
(ii) Provide a summary of all additional costs and fees that the couple should be made aware of.
Note: When considering your response to these questions, bear in mind the couple’s inexperience
with the borrowing and property purchasing process
Task 7 — Advising on strategies
Following the presentation of your proposal, Malcolm and Susan say that they would like your advice
regarding strategies that will help them to pay down their home loan as quickly as possible.
• List strategies or methods that will help them achieve their aim.
Provide the advantages and disadvantages of each. (250 words)
Malcolm and Susan have called to discuss whether they should consider fixing the interest rate on their loan
— they say their parents have said ‘you never beat the bank when you fix’, and yet their friends are telling
them about a loan where they can ‘have a bit of both’.
1. Explain the role of the RBA with respect to interest rates and why it is necessary to have these controls.
2. Suggest how Malcolm and Susan could potentially solve their dilemma.
Task 9 — Settlement
Outline in detail the steps a Lender should take post-approval in order to document, settle the loan and
administer the loan post-settlement. (300 words)
Task 10 — Establishing level of financial knowledge
What communication skills might you use to establish and confirm John’s level of knowledge about credit
and finance and to establish her needs? (150 words)
Task 11 — Using equity
1. How is it possible for John to borrow 100% of the purchase price + costs?
2. Assuming John uses the same bank to finance his home and the investment property he wishes to
purchase, what is the loan to value ratio (LVR)?
Task 12 — Self Employed special considerations
1. As John is self-employed via his company, name three (3) possible extra documents you will need to
obtain and assess?
2. If a Low Doc application is an option for the customer, name three (3) extra documents you will need to
obtain and assess.
3. Explain how applying for a ‘Low Doc Loan’ could lead the mortgage broker to be accused of
recommending an ‘unsuitable’ product.
ask 13 — John’s professional network
1. Name three (3) parties John may wish you to keep informed of the progress of his finance application.
2. Briefly outline to John the process that will occur from your meeting onwards.
3. Although some of these stages do not involve the mortgage broker, briefly explain why it is important to
keep abreast of developments.
Task 14 — Impact of credit history
John tells you that his former wife failed to properly meet their unsecured personal loan debt obligations
before they separated. Although John eventually repaid the debt he is afraid that this incident may count
against him when he applies for a loan.
What would you advise John about:
1. Name two of the major credit reporting agencies and advise what information these files contain?
2. What procedure is involved and the associated costs to obtain a copy of your own file from each of
these agencies on both an urgent and a non urgent basis and can a free copy be obtained?
3. If there are errors on the file what is the procedure for John to follow in order to have these
4. What are the Lender’s legal obligations if they decline an application due to the content of the credit
agency file (200 words total)
Task 15 — External dispute resolution
During the course of the loan process, John is starting to become upset with the time it’s taking to get him
an approval. Although you’ve explained that this is because of delays with the lenders processing system
due to staff being away, you’re concerned the matter may escalate beyond your control.
If COSL was your EDR provider, explain their role in the process.
Task 16 — Effective access to files
The loan application is finally approved. Loan offers have been produced by the lender, as have numerous
documents that the client needs to access and review.
John’s away at the moment, and his email provider has a size limit on the data that can be sent via email.
What is a potential solution for John, and name a provider that could assist?