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HealthCare Add in library

Referencing Styles : Harvard
This assessment item focuses on complaints management and how it is positioned within a safety and quality framework. Health professionals often have to respond to complaints from receivers of care in a professional, compassionate and respectful manner, and this task will provide the students with an opportunity to construct a reply to a family, based on both substantiated and unsubstantiated issues. Students will receive feedback on their approach to this family's issues, and suggestions to imp ...

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