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Hotel Management Solved

Referencing Styles : Harvard | Pages : 5
Explain the complexities and management issues relating to front desk operations. As in all business the front desk or reception is the window to your business. The customer’s overall impression of a business will be formulated by the way in which they are received at the front desk. A front desk operator would need to be enthusiastic and enjoy working with the public, tactful and courteous, professional and mature, and able to manage stress well. Also have good communication and peo ...


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