Scenario : CoffeeVille is a small cafe in Melbourne, Victoria, run by siblings Rufus and Emma Belcastran. The business was opened in 2009 with a focus on providing high quality, socially responsible products based on fair trade and locally sourced ingredients. Thanks to their strong ethics, delicious menu and friendly atmosphere, Rufus and Emma have experienced such success that they are now opening a second cafe, with plans to expand even further in the future. As the business grows, they want to ensure that they remain true to their staff and are hoping to achieve Employer of Choice (EOC) status. With a strong focus on their staff during this expansion phase, you have been hired to help Rufus and Emma by developing a new recruitment, selection and induction program. The aim of this program is to attract and select highly qualified and enthusiastic staff, induct them into this family business in a way that helps them to settle in and feel included while also keeping in mind the goal of becoming an EOC. This needs to be done in a way that supports current and future expansion and takes full advantage of the technology options available. Your brief is to develop an appropriate recruitment, selection and induction program, including policies and procedures, forms and associated documents, and write a comprehensive business report that could be submitted to Rufus and Emma for their approval. Note: CoffeeVille currently has policy and procedures that relate to human resource management and an employee handbook; however, they have not developed specific policies and procedures for induction processes. Instructions You are to prepare a business report suitable for presentation to the business owners that details the policy and procedure framework you propose for the recruitment, selection and induction programs. Your report must include the following elements: Executive summary. An analysis of the current strategic and operational plans that identifies where they don’t adequately support the new strategic direction of CoffeeVille. Proposed strategies, policies, procedures that are aligned to CoffeeVille’s new strategic direction. You must include policies and procedures for each of the following: Recruitment and Selection Induction . You must address each of the items in Table A in your written report. Table A: Recruitment, selection and induction program checklist Recruitment, selection and induction programs Included in policy and procedure documents Yes ( process applications across multiple sites future expansion of the business technology opportunities that will improve efficiency and effectiveness use of tools such as psychometric testing, profiling, pre-screening, assessment centres etc use of position descriptions and person specifications letter of offer and contract inclusions such as rates of pay, terms and conditions hiring manager training requirements and options use of outsourcing to specialty service providers, with specific provider details included legal requirements around advertising, offering roles and employment contracts (consider elements such as diversity, equal employment opportunity, anti-discrimination, workplace relations regulations etc.) appropriate timeframes for time sensitive steps such as letter of offer, probationary performance reviews etc management and feedback processes for probationary staff details of how each process will be monitored for compliance and assessed for success.

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