Best Pearls Pty Ltd: Leading Providers of best quality pearls and designer pearl jewellery. Location: South Australia – Adelaide & NSW – Sydney Market Position: The focus is on high quality designer jewellery made from fresh water pearls. They compete in a higher-quality, higher-price market. BEST Pearls has been steadily growing for the last 12 months, and a decision has been made to begin hiring additional staff to fill four (4) newly created entry level positions in the organisation paying $35K Packages to each. There is a need for an Executive Assistant to the CEO ($70K Package) and a Business Development Manager in Sales ($55K Package + Bonuses and incentives). 95% of the staff at BEST Pearls are women and the other 5% are the Managing CEO and Manufacturing Manager. BEST Pearls have two (2) key staff who are pregnant at the moment and are concerned about what will happen when they take maternity leave. Historically, in the last 15 years of business, BEST Pearls has maintained a fairly consistent number of employees with a low turnover rate and filled vacancies via internal recruiting, and active sourcing of known external candidates (some head-hunting). BEST Pearls also have a clearly defined and ongoing focus on the internal training of staff but at the moment staff are too busy to take time out for training. Internal training has previously allowed for new recruits to either begin their new role with an existing level of corporate knowledge, allowing a fast transition, or they are given high levels of attention when they first arrive. BEST Pearls has identified and linked the performance factors of employees with strategic initiatives and projects designed to develop and enhance activities. Annually, the management team collaboratively create short-term operational goals designed to meet the strategic plan. Once this is accomplished every unit in BEST Pearls works together to achieve the success of the organisation. Every employee needs to be more aware of what BEST Pearls strategy is, their role and the importance of their job in achieving the strategic plan. Existing staff have been interviewed in the past month and none of them were able to express the Mission Statement, Vision Statement or general values of BEST Pearls. Management set the staff monthly targets of Key Performance Indicators (KPIs) which are centrally focused around achieving strategic plans, however, the staff are unaware of the link between their KPIs and the organisational strategy. For your general information, it is important that you understand BEST Pearls has recently cut off a business relationship with one of their main suppliers because the quality of product was not market-competitive and BEST Pearls is not willing to compromise on the quality of their product. Intellectual Property of The Australian Institute of Professional Education Updated January 2014 V1.5 BSBHRM501B - Manage Human Resources Services Additional Information: Organisational Vision “Be the world's top designers of Pearl Jewellery for individuals; supported through customer service, the quality of our designs, and our relationships. We aim to add to life's creativity.” Mission Statement “To give unlimited opportunity to explore creativity through designer pearl jewellery” Strategy and Business Goals “To become Australia’s first choice provider of designer Pearl jewellery” [To expand business across Australia and overseas] We now understand from the background of BEST Pearls Pty Ltd, that there are many strategic business movements taking place within the organisation. They are aiming to expand their operations of Manufacturing in NSW but also their presence in the rest of Australia and are opening new corporate offices in NSW – Sydney. This situation calls for a concrete plan for the strategic management of resources. Thus a fully developed recruitment, selection and induction process has to be put in place. This is to ensure BEST Pearls keeps its high standards of quality in its product and designs of jewellery. It’s vital to have the best talent from the industry join their team. They are trying to achieve best practices across Human Resources, office management and manufacturing plants. Hint: An internal HR consultant is one who is employed by an organisation to provide specialist advice, recommendations and assistance to other staff (usually line managers or supervisors) to assist them in achieving their goals and objectives. An external HR consultant is one who is appointed from another organisation to assist line managers and supervisors in achieving their goals and objectives. Task 1 Assume that you were recently hired as the BEST Pearls Human Resources Manager (HRM). Write a report for BEST Pearls, including a detailed analysis of your businesses Human Resources (HR) needs. (This analysis report will also be used for Assessment 2). Within this analysis report, ensure that you include: a. A review of the external business environment and likely impact(s) it will have on BEST Pearls’ human resources requirements; Intellectual Property of The Australian Institute of Professional Education Updated January 2014 V1.5 BSBHRM501B - Manage Human Resources Services b. At least five (5) key roles and responsibilities of the four (04) additional staff that will be hired at BEST Pearls; c. Identification and justification of training support required within the BEST Pearls team after the new employees are employed by the company. d. Analysis of the strategic and operational intent of BEST Pearls and a summary of at least four (4) human resources requirements that you as a HR manager should focus on initially, including diversity in the workforce. e. What may be five (5) essential Policy and Procedures (P&P) that BEST Pearls already have in place. f. Identify three areas of (3) legislation that BEST Pearls HR Team are compliant with and one (1) that they need to improve upon with reasoning. g. Finally, the creation of an initial 12-month HR Action Plan for how you would like to see BEST Pearls HR development take place. Task 2 – Refer to the sample in the information section of your online materials 1. Human Resource professionals are expected to supervise business ethics in human resources practices across the entire company. Establish a set of at least 15 requirements for a “Code of Conduct” and include the ethical behaviour and confidentiality expected of staff within BEST Pearl Pty Ltd. 2. In addition, include any actions that would be taken by the Human Resources department in case of unethical behaviours within the organisation by an employee.