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ICT50418 Diploma of Information Technology Networking

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ICT Service Management

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1    The text discusses conventional binary computing architecture.  However, an emerging field of research focuses on the development of quantum computers.  Find and summarise a resource that explains why there is so much interest in this type of computing (for example, the potential applications).

2    The text briefly makes mention of the Linux operating system, an open-source Unix variant developed in the 1990s.  There are many popular Linux distributions (look up “Linux Distribution” if you don’t know what that means).  Find and summarise a resource that describes the features and advantages of ONE of these distributions.

3    The text discusses the concept of virtualisation.  There are several “type 2” or hosted virtualisation products (software) on the market (both commercial and open source).  Find and summarise a resource that describes the features and advantages of ONE of these products.

4    TCP and UDP are examples of two Layer Four (L4) transport protocols that are discussed in the text.  Find and summarise a resource that describes the features and uses of ONE other L4 protocol that is not discussed in the text (i.e. NOT UDP or TCP).

5    Cyber-attacks on governments or government assets are receiving increasing publicity and media attention.  Find and summarise a resource that describes ONE recent cyber-attack (within the last 3 years) against a government website or asset.

6    Flood, fires and earthquakes are events beyond our control, yet impact heavily on ICT infrastructure.  Find and summarise a resource that describes ONE example of an organisation’s ICT infrastructure being impacted by such an event and the resulting effects on the business and/or its operations.  For example, you might want to search for “data centre fire” or “network cable earthquake” to find suitable resources.

7    The text briefly mentions crowdsourcing which is a form of social business that organisations employ to engage with the public to achieve a goal.  Find and summarise a resource that describes ONE example of an organisation using crowdsourcing and the outcomes of the engagement.

8    With the advent of mass data collection and storage has come a surge of instances of data theft.  Find and summarise a resource that describes ONE example where data has been stolen from a private company or corporation and explain the impacts on the customers.

9    The failure to adapt business processes and embrace technology, particularly ICT, has led to the downfall of many previously successful companies.  Find and summarise a resource that describes ONE example of an organisation that failed to adapt to changes in technology and explain what the organisation failed to do/respond to.

10    Large, complex ICT projects are more likely to fail than succeed.   Find and summarise a resource that describes ONE example of a large ICT project that failed and explain the impacts of the failure.

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