In this part of the assignment, you will analyse the overall business of the hospital by addressing the following requirements:
a) Provide information about the hospital and locate relevant information about its strategy, how it competes in the market place, and its operations.
b) Describe the organisational form of your hospital using Mintzberg’s classification.
c) Present the value chain of the hospital using Porter’s Value Chain Model. List and describe the primary and support activities.
d) Analyse the competitive strategy of the hospital using Porter’s competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why?
Part 2) Analysing an existing human activity system which is problematic (18 marks):
In this part of the assignment, you will identify aspects of an existing human activity system within the organisation which is problematic and needs improvement, and answer the questions below:a) Identify an existing human activity system supporting the overall hospital which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles.
b) Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.
c) Draw an activity system diagram showing the human activity system’s main inputs, processes, and outputs.
d) Draw a process model using the BMPn notation for the process of the existing human activity system you have identified.
e) Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.
f) Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain the success measures in which the system falls short.
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