Introduction and background notes (vocational context) - you work in a health and social care sector (i.e. care home) in London and you are now confident to train new employees in the care home where you work. it is important to ensure when working in any health and social care sector you understand the significance of the power of communication in health and social care. You should also have a thorough understanding of how various factors influence the communication process. Finally you should be able to understand the significance of information communication technology(ICT) in health and social care.
Case scenario: you are working in a local day centre in East London, the people who attend have learning disabilities and some of them severe, including challenging behaviour and mental health issues. the day centre manager provides work experience opportunities for local school and college students. The new recruits are speakers of English as a second language. As a result inappropriate communication between staff and service users and between staff often occurs. She believes that effective communication skills are essential to work in a care environment like the day centre. Your line manager has asked you to produce training materials in a report that identify and describe forms of communication used within a health and social care setting. The care manager has given some guidance to follow.Task 1 Be able to explore how communication skills are used in health and social care (link to unit four) Explain tow theories of and the relevance to communication in health and social care. 1.2 demonstrate how you used communication skills within your health and social care setting with the different service users. 1.3 Review of the methods of dealing with inappropriate interpersonal communication between individuals in health and social care (for example, inappropriate language, barriers, misinterpretation). 1.4 and finally, analyse the strategies that exist to support users of health and social care with complex health needs.