The following activity forms part of your assessment of competency. You may also be required to demonstrate your skills and/or provide various workplace documents or third-party reports. Your trainer will give you guidance in this area.
The following activity has been designed for all learners to complete.
1.Why is it important to research stakeholder requirements for an information or knowledge management system? Give examples of how you might collect information from internal and external stakeholders.
2.Consider a system that provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases.
a)Describe the main objectives of this system.
b)Develop a strategy for training the external users of this system. Include information about the method of training, how it will be contextualised for the external users and what resources may be required.
c)How would you assess success of the training activity?
d)Describe how you would promote the system to the external users.
e)Describe how you would protect the system integrity while providing access to external users.
3.Suggest strategies for resolving the following information management system problems:
a)You want to summarise sales information by customer type but the report does not exist in the customer management system.
b)Your computer is crashing regularly, causing you to lose data.
c)Customer data has been provided to a supplier in error.
d)Customers are complaining about shipping delays and backorders.
4.Select a component of an information or knowledge management system that you are familiar with. Describe the strengths and weaknesses of that system.
5.Describe SWOT analysis. Give examples of how it may be used to measure the effectiveness of an information management system.
6.Select a component of an information or knowledge management system that you are familiar with.
a)Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.
b)Identify possible improvements that could be made to the system.
c)Suggest other employees who may be involved in assessing the system and designing improvements.
d)Write a report summarising your assessment and possible improvements.

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