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Management

Referencing Styles : AGLC | Pages : 6

1.Emotional intelligence

This refers to the capability of an individual to manage and control his emotions and he or she has the capability to control the emotions of others too (Carson, Carson and Birkenmeier, 2016.) Emotional intelligence can also be defined as the ability to understand, recognize and manage our own emotions and influence other people’s emotions.

Importance of emotional intelligence at work

Formation of strong bonds

Emotional intelligence enables individuals to create strong bonds among them that enable them to thrive (Van Deursen et al., 2015).

Less conflicts

It reduces work place conflicts among the individuals because of the ability to control the temper among them. It also enhances proper ways for resolving conflicts in the organization.
Recognition of ability in others

Emotional intelligence enables the leaders to acknowledge the potential and opportunity in others because the way a person responds to a bad situation depicts his or her inner personality.

Enhances perseverance by leaders

Leaders face a lot of challenges in the organization which to some extend might lead them to be angered and even resign. Emotional intelligence enables the leaders to control their emotions and continue providing their best service in the organization even after been annoyed (Collins, and Cooper, 2014).

2.Elements of emotional intelligence

Being an important skill in leadership, it has the following elements: social skills, empathy, self-awareness, motivation and self-regulation (Foster et al., 2015).
Social skills

Through emotional intelligence, we get to understand other people and able to handle them regardless of their reactions to different situations.

Empathy

This refers to the ability to be compassionate and understand other people with their emotions. Empathy is one of the features for a good leader which enhances the retention of staff in the organization reducing employee turnover from the organization (Goleman and Boyatzis, 2017).

Self-awareness

A person should be aware of his or her own emotions so as to be able to handle his or her emotions in different situations (Killgore et al., 2015). A person should understand how emotions influence his actions so as to be in a good position to deal with them appropriately.

Motivation

According to Goleman, (2014) employees who have a high degree of emotional intelligence are self-motivated to carry out various tasks within the organization. Such individuals are never driven by money or quest for power.  Employees with high emotional intelligence are usually very productive within the organization facilitating the achievement of organizational goals.

Self-regulation

This refers to the situation where an individual is able to monitor and manage his emotions effectively. Controlling emotions requires unique skills since this is not usually an easy task especially if an individual feels that he or she has really been offended and demands justice.

3.Emotions management

Refers to the ability to be open to feelings and modulating them in one self and others for the promotion of personal understanding and development (Ju et al., 2015).

Emotions understanding

This refers to the ability by the individual to understand information related to emotions and having a thorough knowledge on how different emotions combine and progress through different relationships for the appreciation of the meaning for such emotions (Martin-Raugh, Kell and Motowidlo, 2016).

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