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Module Booklet Course: EDEXCEL BTEC (HND) TRAVEL AND TOURISM MANAGEMENT Group: Ed excel Level Module: Unit 18: Human Resource Management for Service Industries Module type: Optional Module Code: J/601/1756 Module Credit: 15 Teaching Period: (15+5 weeks) Level: 5 (QCF) Contact Hours: (15*3 = 45 + 6*3 = 18) Lecturers: 15 weeks Revision Clinic: 3 week Feedback and assignment guidance: 3 weeks Module Leader : Magdalena Wronska Lecturer: time:​Term: Feb to July 2015 CONTENTS 1. INTRODUCTION, AIMS AND OBJECTIVES 2. MODULE OUTLINE AND TEACHING METHODS 3. READING AND COURSE PREPRATION 4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES 5. ASSESSMENT DETAILS 1. INTRODUCTION This unit looks at the key elements in human resource management. Learners will investigate employment law and how it affects service industries businesses. They will also investigate the current state of employee relations in service industries. Learners will examine the practicalities of the recruitment and selection process in order to develop the skills required to effectively administer this human resources function. Learners will investigate training and development in service industries businesses to determine the contribution they make to an effective business. Aim: This unit enables learners to gain understanding of human resource management, employee relations and employment law, recruitment and selection, and training and development in service industries. Learning Outcomes and assessment criteria: On successful completion of this unit a learner will: 1 Understand human resource management 1.1 Analyse the role and purpose of human resource management in a selected service industry 1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry business 2 Understand the effect of employee relations and employment law on service industries businesses 2.1 Assess the current state of employment relations in a selected service industry 2.2 Discuss how employment law affects the management of human resources in a selected service industry business 3 Understand the recruitment and selection process 3.1 Discuss a job description and person specification for a selected service industry job 3.2 Compare the selection process of different service industries businesses 4 Understand training and development in service industries businesses. 4.1 assess the contribution of training and development activities to the effective operation of a selected service industry business On successful completion of this unit a learner will: Be able to write a formal report based on own research and industry information gathered through own experience, classroom discussions and academic research. Unit content: 1 Understand human resource management 
 Human resource management: concept of human resource management (HRM) e.g. planning and forecasting, recruitment process, contracts of employment, deployment and monitoring of employees, training and development, budget monitoring, relationships; role and purpose of HRM, soft HRM, hard HRM 
 Human resource planning: planning e.g. the creation of the human resource plan, analysing demand and supply, internal and external factors influencing human resource planning, human resource planning in a changing environment 2 Understand the effect of employee relations and employment law on service industries businesses 
 Employee relations: unionisation e.g. structure, culture, collective bargaining, negotiation, consultation; employee participation, involvement and conflict management, empowerment; grievance procedures, disciplinary procedures 
Employment law: employment legislation e.g. Employment Relations Act, Employment Rights Act; equal opportunities; contracts of employment including termination e.g. resignations, redundancy procedure, ill health retirements, retirement, dismissal, maternity and paternity rights, parental leave; tribunals, Advisory, Conciliation and Arbitration Service (ACAS) 3 Understand the recruitment and selection process 
 Recruitment: effects e.g. factors affecting the labour market, organisational needs analysis, job analysis, job design, organisational needs, job descriptions, person specifications, methods of recruitment advertising Selection: process e.g. selection methods and practices, barriers to effective selection, evaluating recruitment and selection processes, application form design, applicant information packs, shortlisting, interview methods, interviewing skills 4 Understand training and development in service industries businesses Training and development: effects e.g. link between induction programmes and training, the role and need for training, training versus development debate, types of training and development activities, training needs analysis, use of appraisals and target setting, benefits of training and development, barriers and attitudes to training, competency-based training, evaluation of training against overall organisational objective. Programme Specification Accrediting Body: EDEXCEL Course: BTEC HND IN TRAVEL AND TOURISM MANAGEMENT​​​ Unit: 18 HUMAN RESOURCE MANAGMENT FOR SERVICE INDUSTIRES Wk Lecture Schedule Outcome of session Activity/seminar and formative assessment Resources 1 Introduction to the Unit Ice Breaker ,Ground rules Module Study Guide ,Schemes of work Assignment guidelines,Introduction to E-learning Module outline and qualification frame work 2 Understand human resource management Analyse the role and purpose of human resource management in a selected service industry. Case study, activities, group discussion, research, addressing AC1.1 Power Point presentation, activities, Internet websites 3 Understand human resource management Justify a human resources plan based on an analysis of supply and demand for a selected service industry Case study, activities, group discussion, research, addressing AC1.2 Power Point presentation, activities, Internet websites, 4 Addressing Task 1 5 Understand the effect of employee relations and employment law on an organisation Importance of employee relations and employment law Case study, activities, group discussion, research, addressing LO2 Power Point presentation, activities, Internet websites 6 Understand the effect of employee relations and employment law on an organization Assess the current state of employment relations in a selected service industry. Case study, activities, group discussion, research, addressing AC2.1 Power Point presentation, activities, Internet websites 7 Understand the effect of employee relations and employment law on an organization Discuss how employment law affects the management of human resources in a selected service industry business. Case studies, addressing Ac 2.2 Power Point presentation, activities, Internet websites 8 Addressing Task 2 9 Understand the recruiting and selection process Evaluate organisation needs Analysis of selection processes Analysis of recruitment processes Case study, activities, group discussion, research, addressing AC3.1 Power Point presentation, activities, Internet websites 10 Understand the recruiting and selection process Discuss a job description and person specification for a selected service industry job Visits, group discussion, research, addressing AC3.1 Power Point presentation, activities, Internet websites, visits 11 Understand the recruiting and selection process Compare the selection process of different service industries businesses Case study, activities, group discussion, research, addressing AC3.2 Power Point presentation, activities, Internet websites 12 Addressing Task 3 13 Understand training and development in service industries businesses Assess the contribution of training activities to the effective operation of a selected service industry business Evaluate importance of induction programmes Identify types of training Case study, activities, group discussion, research, addressing AC4.1 Power Point presentation, activities, Internet websites 14 Understand training and development in service industries businesses Assess the contribution of development activities to the effective operation of a selected service industry business Evaluate importance of appraisals and analyse barriers for development Case study, activities, group discussion, research, addressing AC4.1 Power Point presentation, activities, Internet websites 15 Revision, summarising Revising and summarising unit Case study, activities, group discussion, research, addressing all ACs Power Point presentation, 16 Assignment Support Revising and summarising unit Case study, activities, group discussion, research, addressing all ACs Power Point presentation, 17 Assessment support Evaluating assessment tasks All ACs 18 Assessment support Evaluating assessment tasks All ACs 19 Assessment and feedback Evaluating assessment tasks All ACs 20 Assessment and feedback Providing feedback LO AC 21 Assessment and feedback Providing feedback LO AC Recommended text and links: Bratton, J. and J. Gold Human resource management: theory and practice. (Basingstoke: Palgrave, 2012) fifth edition [ISBN 9780230580565]. Kramar, R. and J. Syed Human resource management in a global context. (Basingstoke: Palgrave, 2012) first edition [ISBN 9780230251533]. Torrington, D., L. Hall, S. Taylor and C. Atkinson Fundamentals of human resource management. (Harlow: Financial Times Prentice Hall, 2009) first edition [ISBN 9780273713067]. Bach, S. Managing human resources. (Oxford: Blackwell, 2005) fourth edition [ISBN 9781405118514] Chapter 15 ‘Direct participation’. Claydon, T. and J. Beardwell Human resource management: a contemporary approach. (Harlow: Prentice Hall, 2007) fifth edition [ISBN 9780273707639] Chapter 14 ‘Employee participation and involvement’. Folger, R. and R. Cropanzano Organizational justice and human resource management. (Thousand Oaks, CA: Sage, 1998) [ISBN 0803956878] Chapter 1 ‘Equity and distributive justice as outcome fairness’, Chapter 2 ‘Process as procedural and interactional justice’, Chapter 4 ‘Organisational justice and staffing decisions’ and Chapter 5 ‘Organisational justice and performance evaluation’. Torrington, D., L. Hall, S. Taylor and C. Atkinson Human resource management. (Harlow: Financial Times, 2011) (ISBN 9780273756927] Chapter 7 ‘Recruitment’ and Chapter 8 ‘Selection methods and decisions’. Journals and newspapers British Journal of Industrial Relations (Business Source Premier) Human Resource Management Journal (ABI Inform and Business Source Premier) Human Resource Management Review (Business Source Premier) International Journal of Human Resource Management (Business Source Premier) Wk Session Update Date Signature 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Module Leader: Magdalena Wronska Lecturer: +++++++++++++++++++ Campus: ++++++++++++++++++ Contact details: [email protected] Assessment: The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel. Please read the instructions carefully while addressing the tasks specified. Contribution: of the module 100% Outline Details: report approx 4000 words. Details enclosed in the assignment brief. Teaching and Learning Activities​ The module tutor(s) will aim to combine lectures with tutorial activities. This environment will provide opportunities for the student to understand the course material through case study and text and to apply it in a practical way. The intent is to facilitate interactive class activities, and discussion about the significant role of research in a global and local business environment. 2.3 ​Teaching Ethos The college’s approach towards teaching and learning is simple and effective. The main aim of UKCBC is to assist learners in maximising their potential by ensuring that they are taught clearly and effectively. This will enable students to engage in the learning environment and promote success in both their academic studies and subsequent career. 2.3.1 Methods of Delivery: LECTURES: These will be developed around the key concepts as mentioned in the indicative course content and will use a range of live examples and cases from business practice to demonstrate the application of theoretical concepts. This method is primarily used to identify and explain key aspects of the subject so that learners can utilise their private study time more effectively. SEMINARS: These are in addition to the lectures. The seminars are designed to give learners the opportunity to test their understanding of the material covered in the lectures and private study with the help of reference books. This methodology usually carries a set of questions identified in advance. Seminars are interactive sessions led by the learners. This method of study gives the learner an excellent opportunity to clarify any points of difficulty with the tutor and simultaneously develop their oral communication skills. CASE STUDIES: An important learning methodology is the extensive use of case studies. They enable learners to apply the concepts that they learn in their subjects. The learners have to study the case, analyse the facts presented and arrive at conclusions and recommendations. This assists in the assessment of the learner’s ability to apply to the real world the tools and techniques of analysis which they have learnt. The case study serves as a supplement to the theoretical knowledge imparted through the course work. Plagiarism: Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below: Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.) Assessment: The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel. Please read the instructions carefully while addressing the tasks specified. Contribution: 100% of the module Outline Details: report approx 4000 words. Details enclosed in the assignment brief. ASSESSEMENT Unit: 18 – Human Resource Management for Service Industries Learning Hours: 63 Hours. Self-learning hours: 87 hours. Course: HND Travel Tourism – Level 5 CREDIT VALUE: 15 CREDITS Term: Lecturer: Verifier: Mr G Muwonge Learners Name Registration Number Learners Declaration: I certify that the work submitted for this unit is my own: Signed: Hand out Date: Submission Date: The Following Sections to be completed by the assessor: Center Name: UKCBC Center Number: Please note that the assessors signature below denotes conformation that he/she has in no way influenced the outcome of the assessment: Assessors Name: Assessors Signature: Has the unit been Internally Verified? Y/N Date of verification: Internal verifiers signature: Internal verifiers assignment brief: Due Dates Issue Date 30/03/2015 Final Due date on Week 18th or 19th Due Task- 1 Due Task- 2 Due Task- 3 Due Task - 4 Unit Outcomes Outcome Evidence for the criteria to pass. Assessors decision Internal verification decision. (agree, disagree) TASK 1 You are required to exhibit an understanding to LO1 and address 1.1 and 1.2 as specified. Scenario You have been recently appointed as a trainee Human Resource Manager at UKCBC Hotel, which is opening a 100 room full service hotel in West End in London. The hotel will have a coffee shop and a bar for its internal and external guests. Present your work in the form of a written report (approximately 1,000 words) addressing 1.1 and 1.2. Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO 1 Understand human resource management P 1.1 Analyse the role and purpose of human resource management in a selected service industry. P1.1 (P,M,D) P1.1 (P,M,D) P 1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry. P1.2 (P,M,D) P1.2 (P,M,D) Contextalised Feedback for Task 1(reflecting 1.1, 1.2 Pass merit and distinction.) IV comments towards Task 1 TASK 2 You are required to exhibit an understating to LO2 and write a report on employment relations and employment law on service industries businesses with special reference to UKCBC Hotel context. Please see that you address 2.1 and 2.2 as specified below. Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO 2 Understand the effect of employee relations and employment law on service industries businesses P2.1 Assess the current state of employment relations for the selected service industry UKCBC Hotel. P2.1 (P,M,D) P2.1 (P,M,D) P 2.2 Discuss how employment law affects the management of human resources for the UKCBC Hotel as selected service industry business. P2.2 (P,M,D) P2.2 (P,M,D) Contextualised Feedback for Task 2(reflecting 2.1, 2.2, Pass merit and distinction.) IV comments towards Task 2 TASK 3 The objective of this task is to exhibit an understanding to the LO3, recruitment and selection process by addressing 3.1 and 3.2.You have been really working hard since your appointment with UKCBC Hotels, and now your General Manager has asked you to prepare the comprehensive job descriptions and personal specifications of the list of staff that you submitted through your proposed HRP. This report should include the following:- • Discuss a Job description and personal specification for a selected job at UKCBC hotel such as receptionist, banquette manager, waiter or cleaning staff etc. • Compare various different selection processes of different service industries business that can best suit to UKCBC Hotel Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO3 Understand the recruiting and selection process P3.1 Discuss a job description and person specification for a selected service industry job P3.1 (P,M,D) P3.1 (P,M,D) P3.2 Compare the selection process of different service industries businesses P3.2 (P,M,D) P3.2 (P,M,D) Contextualised Feedback for Task 3(reflecting 3.1, 3.2 Pass merit and distinction.) IV comments towards Task 3 TASK 4 The objective of this task is to exhibit an understanding to the LO4, understand training and development and selection process by addressing 4.1. You are required to assess the contribution of training and development activities to the effective operation for the selected UKCBC Hotel. You will need to make a Power point presentation and present that to the senior member of the hotel emphasizing the need, importance and techniques which will be used for training and its need for the staff in the UKCBC hotel and how is this linked to the development aspects. TASK 4 P4. Understand training and development in service industries businesses 4.1 Assess the contribution of training and development activities to the effective operation for the selected service industry business UKCBC Hotel P4.1 (P,M,D) P4.1 (P,M,D) Contextualised Feedback for Task 4(reflecting 4.1 Pass merit and distinction.) IV comments towards Task 4 Merit grades awarded M1 M2 M3 P1 P2 P3 P4 Distinction grades awarded D1 D2 D3 Resubmit : Any other comments Grade given by the Assessor: Pass Merit Distinction Assessors Signature: Date: IV Grading Check: Comments if any: Agree Disagree Modify grade to IV signature: Date: Students feedback: Student Signature: Date: I assure that this is my work. Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies’ regulations. In this context the definition and scope of plagiarism are presented below: Plagiarism is presenting someone’s work as your won. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework form another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the college procedure. (For further details please refer to the plagiarism policy and the student code of conduct.) ASSIGNMENT TASK 1 You are required to exhibit an understanding to LO1 and address 1.1 and 1.2 as specified. Scenario You have been recently appointed as a trainee Human Resource Manager at UKCBC Hotel, which is opening a 100 room full service hotel in West End in London. The hotel will have a coffee shop and a bar for its internal and external guests. Present your work in the form of a written report (approximately 1,000 words) addressing 1.1 and 1.2. Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO 1 Understand human resource management P 1.1 Analyse the role and purpose of human resource management in a selected service industry. P 1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry. TASK 2 You are required to exhibit an understating to LO2 and write a report on employment relations and employment law on service industries businesses with special reference to UKCBC Hotel context. Please see that you address 2.1 and 2.2 as specified below. Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO2 Understand the effect of employee relations and employment law on service industries businesses P2.1 Assess the current state of employment relations for the selected service industry UKCBC Hotel. P2.2 2 Discuss how employment law affects the management of human resources for the UKCBC Hotel as selected service industry business. TASK 3 The objective of this task is to exhibit an understanding to the LO3, recruitment and selection process by addressing 3.1 and 3.2.You have been really working hard since your appointment with UKCBC Hotels, and now your General Manager has asked you to prepare the comprehensive job descriptions and personal specifications of the list of staff that you submitted through your proposed HRP. This report should include the following:- • Discuss a Job description and personal specification for a selected job at UKCBC hotel such as receptionist, banquette manager, waiter or cleaning staff etc. • Compare various different selection processes of different service industries business that can best suit to UKCBC Hotel Answers without application to the HR service industry and its application the scenario will be marked as resubmission. LO3 Understand the recruitment and selection process 3.1 Discuss a job description and person specification for a selected service industry job 3.2 Compare the selection process of different service industries businesses TASK 4 The objective of this task is to exhibit an understanding to the LO4, understand training and development and selection process by addressing 4.1. You are required to assess the contribution of training and development activities to the effective operation for the selected UKCBC Hotel. You will need to make a Power point presentation and present that to the senior member of the hotel emphasizing the need, importance and techniques which will be used for training and its need for the staff in the UKCBC hotel and how is this linked to the development aspects. LO4 Understand training and development in service industries businesses 4.1 Assess the contribution of training and development activities to the effective operation for the selected service industry business UKCBC Hotel. Assignment Guidelines:  Use a standard report structure, Word-process the report and use Normal script of a proper font size 12.  Produce an academic report, detailing the above issues with a word limit of approx.. 4000 to 4500 words.  Complete the title page and sign the statement of authenticity.  The Assignment sheet should be attached in the front.  Submit the document in a folder in the form of a file as well as a soft copy on the submission date.  It should be uploaded on E-Learning platform before the deadline and submitted to -------- and sign the submission form of the college.  Assignments submitted after the deadline will not be accepted unless mitigating and may be entitled for a late fee.  Collusion and Plagiarism must be avoided.  Start each answer on a new page and pages should be numbered. Highlight each question clearly.  Include a Bibliography at the end of the assignment and use the Harvard referencing system.  All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.  Try to give the page numbers, publishers' details and the year of publication  In order to pass you need to address all the LO  In order to get a merit you need to address the characteristics of Pass and M1, M2,M3  In order to get a Distinction you need to address the characteristics of Pass and Merit and D1, D2 and D3. Use a common format for the questions, for example:  Introduction (analyze the question.)  Underpinning Knowledge (write about the relevant theory/points)  Applied knowledge(Data Analysis)  Conclusions and Recommendations (summarizing the whole scenario keeping in view pass, merit, distinction criteria.) Student feedback form with the Assessment Grid indicating their pass, merit and distinction: Name: Registration Number: Unit18: Human Resource Management for Service Industries Outcomes/criteria: Indicative characteristics Possible evidence Contextualisation P 1 Understand human resource management P2 Understand the effect of employee relations and employment law on services industries businesses P3 Understand the recruiting and selection process P4 Understand training and development in service industries businesses As per the assessment criteria specified for pass Do Do Do Task 1 Task 2 Task 3 Task 4 Addressing 1.1 and 1.2 as instructed to present an understanding of human resource management based on the case study of UKCBC Hotel Addressing 2.1 and 2.2 as instructed to present an understanding of the effect of employee relations and employment law. Addressing 3.1 and 3.2 as instructed to an understating of recruitment and selection process. Addressing 4.1 as instructed to present an understanding of training and development with special reference to UKCBC hotel. Merit Description: M1. Identify and apply strategies to find appropriate solutions. Effective judgments have been made. To achieve M1 you will use effective approach to study and research across all the tasks of your assignment. Effective judgments will be used in 2.1, where you will assess the current state of employment relations in hospitality and in 4.1 where the assessment of the contribution of training and development activities to the effective operation of a UKCBC hotel will be presented. An effective approach to study and research has been used. M2. Select/ design and apply appropriate methods/ techniques. A range of sources of information used. To achieve M2 you will use a range of sources of information across all the tasks of your assignment. Additionally, appropriate techniques will be applied in all the tasks of your assignment. Appropriate learning methods/ techniques applied. M3. Present and communicate appropriate findings. Appropriate structure and approach has been used. To achieve M3 you will use an appropriate structure and approach to present your finding across all tasks in your assignment. You will present logical arguments in any of 1.1, 1.2, 2.2, 3.1. Logical and coherent arguments have been presented Distinction Description: D1. Use critical reflection to evaluate own work and justify valid conclusion. Synthesis has been used to generate and justify valid conclusions To achieve D1, you will use synthesis to generate valid conclusions across all tasks of your assignment. D2. Take responsibility for managing and organizing activities. Autonomy/independence demonstrated To achieve D2 you will present autonomy and independency of your research and findings across all tasks of your assignment. You will recognise the importance of interdependence between tasks across your assignment to develop a flow and progression in a well-structured manner. The importance of interdependence has been recognised and achieved D3. Demonstrate convergent, lateral and creative thinking Ideas generate and decisions taken To achieve D3, the results of your research will show lateral and creative thinking and receptiveness to new ideas by generating a range of effective responses to given problems with a reference to the case study of a hotel. Convergent and lateral thinking have been applied 23

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