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Task You will need to: 1. List the main areas of customer service that are critical to the success of your gym. 2. Design a personalised survey form to help you measure customer satisfaction in regard to your customer service.  3. Develop a procedure that outlines the expectations of your Reception/customer contact staff when dealing with customers over the phone and also face to face. 4. Describe the key points that you will cover in your training session. 5. Explain any considerations tha ...

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