There is a brand new Hotel being built in central Hong Kong and the management team has appointed you as a quality management consultant to recommend a strategy for delivering service at the new Hotel. Your report should: ï‚· Justify the importance of managing and measuring service quality. ï‚· Recommend the adoption of appropriate service quality management methods. ï‚· Assess the impact of leadership and service culture on front-line employees, their engagement and managerial implications. ï‚· Design a customer feedback system (CFS) framework that the Hotel can use to monitor and continually improve service quality. Your answer should be justified and illustrated by specific examples of best practice organizational operations.