Note- Please Avoid Plagiarism And do not put border on my assignment pages. Thanks
Note- Please open my all attachments these will turn to you on right track and are not very long every attachment will take your only 2-3 minutes to read. So please ope that all first and DO NOT FORGET IT IS BASED ON MY FIRST ASSIGNMENT WHICH I GAVE YOU AS A DOCUMENT ON SECOND POSITION. PLEASE OPEN IT BEFORE STARTING. THANKS
This assignment is based on my first assignment which was done by you I will attach that First assignment with it. So, Please read that one first and then open my another attachments which will turn to you on right track like on particular requirements of my assignment. So this second assignment will once again be structured around
Heskettâ€™s â€˜strategic service visionâ€™ framework but you did not mention Heskett's strategic Service vision in my first assignment so I loose my marks so please follow now the 'Heskett's strategic service vision" although your focus will be specifically on stages three and four. Your role will be to develop an â€˜operating strategyâ€™ and discuss those relevant features of the â€˜service delivery systemâ€™
In addition to the above, the following questions/tasks should be addressed:
ï‚· -Productivity and quality are both key facets of the service process. Using the
academic literature, explain how your organisation will balance the quality of its
service whilst maximizing its productivity. Please Open my Third Attachment for it (File is Named by Service Productivity and Quality)
ï‚· -Construct a simple blueprint for one service process in your organisation.
ï‚· -Select any two methods for managing capacity and explain how these could be
used to better match supply and demand for a service offered by your
ï‚· -Explain how your employees can affect the quality of service received by your
external customer. What measurements could you use to gauge and manage the
satisfaction of your employees?
ï‚·- Choose any service quality model as described in Chapter 11,(I HAVE ATTACHED THE SNAP SHOT OF SERVICE QUALITY MODEL FROM MY BOOK, IT IS NAMED WITH THE FLOWER OF SERVICE MODEL . CAN YOU READ IT PLEASE AND CHOOSE ANY SERVICE QUALITY MODEL FROM IT, IT IS FOURTH ATTACHMENT ) and analyse and apply the model to your own organisation
Once again, this assessment is designed as an experiential learning exercise by having you
apply theoretical concepts to a potential real-world situation in a critical manner.
Remember that you should adopt the mindset of a real business owner/investor for the
organisation you have elected to base your report on. .
The report should conform to the FOLLOWING FORMAT, and should also include a
professionally laid out table of contents prior to the executive summary:
EXECUTIVE SUMMARY- Please open my FIRST attachment (named with the assignment guidelines) to read in brief and structure to write the Executive Summary.
1- Section one â€“ Introduction
This is a brief statement of the purpose of the report, what its objectives are, and an
overview of how the report is structured. To assist in continuity, you may wish to highlight
key elements of Part A.
2- Operating Strategy,
Please you need to see the Heskett's Framework which I will attach it in comment box of student area after submitting this assignment (will be named Heskett's Framework) and please open this attachment to follow the structure of Operating Strategy.
3- Service Blue Print,
You are to prepare a service blueprint here. Please you must need to open second attachment (named assignment Guidelines) to get the idea how to write the service blue print of this organisation.
4- The Service Delivery System,
This is your opportunity to detail some of those actions that will support your strategy. PLEASE OPEN THE ASSIGNMENT GUIDELINES ATTACHMENT (WHICH IS FIRST ONE) TO WRITE THIS POINT PROPERLY)
5- Service Employee Management,
Please see the assignment Guidelines Attachment one for writing it according to the requirements of this point.
6- Quality Management Measures,
Please open my FIRST and FIFTH ATTACHMENT to cover this point properly please. The Fifth assignment is Named Quality Management Measures.
Please again open the Second attachment to see to write effective conclusion for this assignment.
8- Reference List
Please I need some Appendices which can make assignment more strong and can be more effective. so Can you put some Appendices to support the above points