operational analysis and expected performance

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CMNS3500 Technical Communication

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Douglas College

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Case study Kudler Fine Foods is a reputation for having some of the world’s best gourmet foods, however according to Kudler Fine Foods (2015), Kudler was bothered at having citizens travel all over town to gather ingredients for one simple meal. Therefore, Kudler decided open gourmet shops in various locations dedicated to providing customers and consumers with the finest recipes of their finest foods. Kudler has opened three locations in La Jolla and Del Mar in California, and Encinitas to reach customers across the nation. However, an I/O psychologist can perform an operational analysis Kudler’s traveling staff and see if exhaustive traveling is taxing on the company’s expected performance.
Operational Analysis and Expected Performance
An Operational Analysis (OA) is a test of the decision-making process involved in the getting involved jobs done. Usually, the jobs include tracking the in and outputs by way of mathematical measures and numerical systems to make the most of the method’s usefulness. According to the Strategic Plan designed in 2003, On Kudler’s SWOT, Kudler’s weaknesses are: they have a small management team with lots of responsibilities; if someone gets sick, they have no one to take that person’s place. Kudler’s other weakness is Del Mar is not doing well economically in the geographic region it is located, because the town is too small to support the store. To address the first weaknesses of Kudler’s Fine Foods, Kudler would need to hire more qualified people or to retrain their employees to cover times when employees are out sick or on leave. The OA will show Kudler can address the second weakness by moving its store to the Carlsbad, California location or run the risk losing customers, perishable items, and revenue. The I/O psychologist can conduct a Person Analysis to help Kudler make decisions that will not result in poor performance from the employees at these locations.
Person Analysis and Expected Performance
Travel for Kudler’s employees can take its toll on the staff’s actual performance in the organization. According to Benton and Fernández (2014), Kudler’s staffs, who do the most commuting between geographic locations, should be the group that goes to participate in a train-the-trainers program. A Person Analysis is a stage of training needs analysis intended for identifying which persons of Kudler’s should attend and receive the training. According to Strategic Plan (2003), page 9 provides insight to the employer, Kathy Kudler, there is an opportunity to bring in outside management to help with the training and decision-making. Consequently, the I/O psychologist suggests Kudler Fine Foods hire Nick Flint, founder and president, of the “Behavior Analysis Institute” in California to schedule training dates and all other proposed actions needed for Kudler Fine Foods.

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