1.As a group: Develop a list of quality standards or requirements related to meeting the stakeholder expectations, focusing on both senior management and customer expectations. Provide a brief description of at least four different requirements. For example, a requirement might be that the new feature is available 24 hours a day, 7 days a week, and that the time it takes to properly scan one check is less than ten seconds.
2.As a group: You have decided to expand the testing program to observe several potential customers using early versions of the system to get their feedback. Write a one- to two-page paper describing how this testing might work. Try to find information on how real companies get customer feedback such as this.
3.Complete this individually for assignment Part 2: After looking at results of early customer testing of the new system, you decide to create a Pareto diagram to analyse the problems or suggestions users reported. Use the template for a Pareto diagram and the following information to create it, and then discuss what this analysis recommends. Use this time to explore the Pareto diagram with your team.
1.Complete this individually for assignment Part 2: Prepare a responsibility assignment matrix based (the simple version from the textbook, with only R and P codes) on the following information.
The main tasks that need to be done for final customer testing are:
a.determine the demographics for the customer testers
b.select the testers
c.develop the test
d.prepare the facilities for the on-site testing
e.create the survey and other methods for getting customer feedback
f.analyse the results
Prepare a RACI chart to help clarify roles and responsibilities for these customer-testing tasks. Document key assumptions you make in preparing the chart.
2.As a group: Senior management has asked you to plan for the support required in the first year for the remote capture system after the project is completed. Assume that there will be two phone service people working 24-7 all year, one person providing online support 24-7 all year, four marketing people working on promotions full-time the first six months, two marketing people working on promotions the last six months, and one internal IT person providing technical support half-time all year. Create a resource histogram, similar to the one in Figure 9-6, based on this information.
3.As a group: The marketing people are having problems deciding on a promotional strategy for the new remote capture service. The two people responsible for the campaign simply cannot agree on an approach. One wants to focus primarily on an online campaign, while the other thinks a more traditional approach (having people on-site at the various banks the first week the service is available, giving away free scanners at various banks, having radio and television advertising of the service) is best. You tried meeting with them both together, but it’s clear that neither of them wants to give up his/her idea. Write a one-page paper summarizing the actions you could take the way you could work with the key people involved. Be sure to address how you would understand each person’s point of view while creating a realistic solution
1.As a group: Create an issue log for the project. List at least three issues and related information based on the scenario presented. Record this individually in Planner.
2.As a group: In addition to written weekly status reports, what else might you suggest to improve project communications? Summarize your ideas in a one-page paper.
3.As a group: Since many of the Code Corp.’s people work in other countries and in a virtual environment, they are used to coding applications that are very well defined and communicated by non-face-to-face methods. Research best practices for communications in this type of environment. Summarize your findings in a one- to two-page paper, citing at least two references.
4.Complete this individually for assignment Part 2: Write a one- to two-page paper describing how you might approach two of the conflicts described above. Explain the conflict-handling mode you are suggesting and why you think it would work.
1.Discuss as a group, but writeup individually: Create a risk register for the project, using Planner. Identify six potential risks, including at least two positive risks.
2.Individually: Plot the six risks on a probability/impact matrix, using Figure 11-4 as a guide. Assign a numeric value for the probability of each risk, and its impact on meeting the main project objectives. Use a scale of 1 to 5 to assign the values for impact, with 1 being lowest and 5 being highest, and a percentage guess for probability. For a simple risk factor calculation the system will multiply these two values (the probability score and the impact score). Enter the new data in the risk register. Write your rationale for how you determined the scores for one of the negative risks and one of the positive risks.
3.Complete this individually for assignment Part 2: Develop a response strategy for one of the negative risks and one of the positive risks. Enter the information in the risk register. Your risk register should also contain the risk information from task 1. Print out the risk register. Write a separate paragraph describing what specific tasks would need to be done to implement the strategy. In addition, include time and cost estimates for each strategy.
1.As a group: Research information on contract clauses, especially those that provide incentives for the supplier or seller to complete high-quality work at a reasonable price and prevent them from being paid when they do not deliver useful goods and services. Use your imagination to write what you believe would be a reasonable contract clause to both parties. Write a one- to two-page paper with your findings and opinions, and describe two particular contract clauses that might help in this situation. You might like to start by reviewing the boiler-plate contracts in the course directory “Legal Guidelines”
2.As a group: Review the procurement process suggested by the Project in a Box system (create a new project, template on PPP, and explore that). Contrast this with how procurement appeared to be conducted in the Blue Bank – especially with regard to the selection of scanners, and business partners. Write a one-page summary of how the scanners should have been selected if the more formal procurement process of the Project in a Box methodology was followed.
3.Complete this individually for assignment Part 2: Prepare an End Project Report based on the template from Project in a Box Closing a Project processed. Be creative in your response. Use the lab time to discuss the template.