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Task Quality Management can help organization achieve business excellence. Almost all service industries focus on quality management to improve their business by enhancing customer satisfaction, competitive advantage and retaining guest loyalty. Different departments in an organization have different roles in delivering the service to their guests. Your task is to prepare a presentation in a report from based on the following outline: Using an example of a department (Front office) in the hospitality industry apply the theory of service quality management that you have learned to: 1. Describe your chosen department. 2. Explain the role and responsibilities, vision and mission of the chosen department in the organization in supporting the goals of quality management. 3. Discuss FIVE (5) negative factors in Quality Management that would impact the performance of the department. Assignment should include: -Appropriate theories from academic literatures to support your claims. - In-text citations and end-text reference list based on Harvard referencing format. Sources from the Google and Wikipedia are excluded. I choose the department as FRONT OFFICE and I’m just doing the point 3 which is “Discuss FIVE (5) negative factors in Quality Management that would impact the performance of the department”. My teacher prefer the sources from books rather than website. Word count:500 words

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INDG 295 Indigenous Studies

Task Using the four reconciliation areas in the Newhouse article provided to you in the course (copy at the end of this question) entitled, “Indigenous Peoples, Canada and the Possibility of Reconciliation” to answer the following: To achieve reconciliation in your lifetime, what advice would ...

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