The Stour town Borough council uses a number of different systems to deliver its services. These systems are developed and supported by the IT Services department, which runs a help desk where all council employees can report problems with PC hardware, network, telephones or software. The current system is manual and they are experiencing problems with tracking calls to the help desk. It has been suggested that their problems could be solved if they automated some of their processes.
The council have approached (DC) to ask their advice about how to solve their problem. Hope to get the job to develop a new automated help desk system. You work as a System Analyst for (DC) and if they get the job you will work on the project.
You have arranged a meeting with some of the main officers of the council and the head of IT services. At this meeting you will discuss how you would approach developing the solution to the project.
Before the meeting you have been asked to prepare a report to describe the approach you will follow if you are successful in gaining this job. Your company follows an Object Oriented Approach to Systems development.
Prepare the report. This will cover the following topics:
A. Describe the stages of the systems lifecycle that will follow as a diagram.
B. Describe the benefits of following an Object Oriented Approach.
C. For each stage summarise the objectives for the stage and the reasons for carrying out the stage.
D. Describe the methods you will use to elicit requirements. You will summarise the advantages and disadvantages of each method.
E. Describe the modelling techniques you will use. For each technique give the reasons for using the technique.
F. Describe how the models change through the development lifecycle.