Strategic Information System
Case Study 1
Disk4U is a Sydney based company which sells CDs and Vinyl Records. They are a small family-owned
business with four outlets spread around the Sydney metropolis.
Currently, their main business is selling to customers via their physical shop front, via mail and
phone orders and also a new online channel has been introduced through Ebay. This expansion has
made it really necessary to improve on their manual processes of accounting and business reporting.
Your team has been called in as accounting and business systems consultants. Disk4U wants to know
how technologies could be used to improve the company’s operations (especially the areas of
accounting and business reporting).
The company is keen to leave your team as much open as possible – you have been told that it is a
‘clean sheet’ strategy but cannot consume more than $150,000. The Chief Executive, Amit Reddy,
needs a report from you to give the Board a specific brief.
Case Study 2
Sungate Foods is a Victoria based rice and wild rice producer, milling up to 80 tons per hour at
seasonal peaks. In 2013, Sungate employed a base of 100 staff in three processing/warehouse
locations in Western Victoria and a marketing office in Melbourne, Victoria. Its largest milling facility
encloses 125,000 square feet, 30,000 metric tons of storage.
It has its own rail spur, 250,000 square feet of blacktop, and pollution control equipment scrubbing
240,000 cubic feet of air per minute. At seasonal peaks, processing reaches 80 tons per hour and
staff tops 200 on 24-hours-a-day, seven-days-a week shifts.
Sungate buys from 350 farms, then packages, distributes, and sells domestically and internationally.
But its patchwork of ISs and data silos required multiple manual re-entries of each order and
financial transactions some up to 10 times wasting time and creating errors.
Staff worked weeks compiling financial and business reports from the patchwork of ISs and formats.
In certain situations, some decisions couldn’t wait for adequate information. Inventory is usually
kept high to ensure complete orders.
Your team has been called in as accounting and business systems consultants. Sungate wants to
know what information system could be used to improve the company’s operations (especially the
areas of accounting and business reporting). The company is keen to adopt a technology that would
eliminate most of these problems they encounter but they have a tight budget of not more than
$150,000. The board is expected to sit over this report and take a decision.