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Engagement in Systems Analysis Work

Question

Answered

You are required to analyse the effectiveness of the Hilton Hotel Booking system. To do this you are required to employ at least two data gathering techniques, one of which must be observation.

 

You will need to research the existing online booking system and other information you can find about the Hotel.

 

You also need to:

  • Find at least three (3) users to interact with the system (the users should not be students from Systems Analysis subject)
  • Script two (2) or more scenarios for each of these users
  • Observe their interaction with the Information System 

For instance, two possible scenarios might be as follows:

 

(A) You want to stay in Melbourne next Friday. Before reserving your room, you want to be sure that they have availability. You therefore want to find out what room types and rates are available for that night.

 

(B) You want to have a holiday in the near future and want to see if there are any special offers. You want to check what special offers there are for staying in Brisbane 3 months from now.

 

Amongst the information sought are answers to the following questions.

 

Questions you need to address are:

  1. What are the major business objectives and processes (operations) that the company carries out?
  2. List the information systems and subsystems that are used to support their portal and describe how they are related to the overall business objectives and processes. If the exact Information System cannot be identified then use the generic terms for the appropriate Information Systems (an example of a generic name is Supply Chain Management system).
  3. Detail the scenarios you developed and how the users you observed interacted with the system when carrying out the tasks of those scenarios.
  4. Recommend improvements to the system and describe the analytic consequences. For instance, not all hotels provide systems for online bookings. If the company were to add such functionality, what do the analysts need to consider?
  5. Describe the stakeholders involved. Who are they? Why do analysts need to consider their interests?
  6. Discuss, in detail, the data collection techniques you used to answer the above questions. Describe how other data collection techniques could be used to gather further information.
  7. Develop a domain model class diagram for the online booking system.

 

 

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More Engagement in Systems Analysis Work: Questions & Answers

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Part A1 (10 points) Provide an executive summary of your company’s background relating to business structure, operations, services and all other business activities that are conducted, etc. Part A2 (20 points) Use the annual report for the year ending 30 June 2014. Your group will need to revi ...

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You must demonstrate that you have met the learning outcomes of the module (see page 4). The formal assessment has TWO components and you must pass boh: Component 1. Participation in a classroom based inter-professional meeting You must participate in a class based inter-professional meeting to demo ...

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Question-1 (5marks) Illustrate how U.S. government regulate the exchange rate that financial institutions charge  for Mexican migrant workers for sending money back to Mexico? Why or why not? Case study -2                ...

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Analyse the following case study, which can be found in Grant et al., (2014) Contemporary Strategic Management: An Australian Perspective, 2nd edn, Wiley.  • The Australian Supermarket Industry (See p.440) Using the case study as well as up to date sources of information from your own inde ...

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