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1. The implementation of the CRM is now in disarray. Identify the problems in the acquisition and implementation process that may have contributed to this state of affairs. Why did these problems arise? 2. The Analyst Felix Chan spent half an hour quite specifically describing customer record and data issues. Outline the problems you think he might be facing with customer records and data and why these might exist. How might these problems be addressed? What difficulties might be experienced i ...

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Tags: Australia  Victoria  Victoria University System Acquisition and Implementation Management System Acquisition and Implementation Management 

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