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SIT50416 Diploma In Hospitality Management

Question

Answered

Questions:

There are three (3) tasks to complete for this unit of competence:
This assessment is based on ACA Restaurant Café’ Business Plan and uses several scenarios to complete the 3 Tasks. Certain tasks contain sub-tasks with written questionnaires, case study analysis report writing.
 
These tasks comprise the assessment of the application of the required knowledge to comply with laws and licensing requirements for ACA Restaurant Café’s’ specific business operations. It focuses the needs to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance.
 
You are required to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. Certain tasks have been developed with templates, tables and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Marking criteria have been provided to support the student’s understanding of the requirement for each task. 
 
To be deemed competent in this assessment each student must demonstrate through written reports and provide information in given templates, the knowledge, and understanding of what actions are necessary to obtain and keep current with the legislative requirements for their industry and specific business. You will have to respond to all the tasks by demonstrating your skills and knowledge within the assessment guidelines and requirements. In Task 1C & 1D, Task 2, Task 3A-D4, there are templates, which you will have to utilise to ensure you validate the required skills and knowledge.
 
Your responses must comprise:
•    a comprehensive, detailed and integrated relevant regulatory requirements and management plan
•    a formal communication strategy
•    a reflection of current relevant legislation regarding age, disability, racial, sexual, 
•    formal and planned involvement with a wide range of stakeholders
•    a documented risk, issues, and change-management methodology
•    a quality execution plan with assurance and control processes of diversity
•    a restaurant café’ team-based environment
 
Evidence of the following is important:
•    demonstration of ongoing research and complying with laws and licensing requirements for specific business operations within the workplace
•    knowledge of reviewing and implementing regulatory requirements and the promotion of its benefits, strategies to comply with procedures for handling complaints or harassment allegations, and management plans, tools, issues, and likely challenges
•    demonstration of developing policies and maintaining organisational knowledge of regulatory requirements through communication with regulatory organisations

Task 1 – Research, analysis and written responses
This activity has been designed to assess your knowledge and understanding and managing research of relevant information to comply with regulatory requirements in the workplace.
This task consists of questionnaires which associate with the knowledge of researching information required for legal compliance, evaluating the scope of compliance requirements of the business operations, procedures and standards through identifying sources and government regulatory for specific business areas which supports to review the effectiveness of work operation and assessing risk for non-compliance. The responses should include the following:
 
•    Must be relevant to the business functions and standards of ACA Restaurant Café that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of work operations followed by relevant experience/exposure within ACA Restaurant Café’ work environment and the scenario incident, also available on e-learning. Your response to the questionnaires must relate to roles and responsibilities and business of the restaurant café.
 
•    The questionnaires have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. 
 
•    Suggested links provided to support findings. Stimulated to practice.
 
•    Certain tasks require you to reflect on relevant scenario incidents and the previous tasks responses to foster the consistency of satisfying compliance with relevant legislative requirements.
 
•    Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. 
 
•    Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
 
Task 2 – Policy Development 
This activity has been designed to assess your knowledge and understanding of developing and policies and procedures for legal compliance in the workplace.
This task consists of questionnaire which associate with the knowledge of compliance issues and the implications of the legislation for undertaking risk analysis and creation of policies and procedures. The responses should include the following:
•    Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café.
 
•    To generate the policies, you must refer to the existing standards and policies and to the relevant scenario incidents. Previous tasks responses should be considered as a continuation process of customer service improvements to create new policies for ACA Restaurant Café. This is to ensure demonstrating the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. 
 
•    The development of the policies document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided
 
•    The information given must comply with the appropriate legislative framework of the policy/ procedure
 
•    Theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory
 
•    Marking allocations have been stated with each task to support the comprehension of the required information to be delivered.
•    Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.
 
Task 3 – Written Reports and documentation 
This activity has been designed to assess your knowledge and understanding of communication with regulatory authorities to design business operations and the submission of required documentation, to ensure compliance. 
 
This task consists of report writing to demonstrate record keeping and maintaining personal knowledge of regulatory requirements in order to preserve currency, continuously reviewing, updating and distributing plans and polices for compliance. The responses should include the following:
•    Must be relevant to the Business Summary Plan of ACA Restaurant Café and relevant Scenarios 1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of customer services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café
 
•    Certain tasks have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. 
 
•    theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory
 
•    To generate the reports, you must refer to the Business Summary Plan of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided
 
•    Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. Presentation marking criteria has been given in details in Appendix 2. 
 
•    Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace.

Task 1 - Legislative compliance requirement information research (Total of 13 Marks)
A.    Written Responses (Total of 24 marks)
Q1: Awareness of legislative compliance requirements        4
Q2: Legal responsibilities and liabilities        3
Q3: Document the changes of legislations        3
Q4: Culture supporting compliance and ethical conduct        2
B.    Evaluate and identify sources to access regulations        3
C.    Government regulators and its functions        5
D.    Knowledge of areas of laws        2
E.    Risk assessment for non-compliance        2
 
Task 2 – Policy Development (Total of 18 marks) 
Policy 1 (Area 1)         3
Policy 2 (Area 2)         3
Policy 3 (Area 3)         3
Policy 4 (Area 4)         3
Policy 5 (Area 5)         3
Policy 6 (Area 6)        3
 
Task 3 - Compliance and continuous improvement (Total of 8 marks)
A.    Ensuring consistent evaluation of operational compliance        2
B.    Communication with governmental body        2
C.    Consultation resources        2
D.    Sharing updated regulatory knowledge        2
TOTAL MARKS        50

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