fb
$20 Bonus + 25% OFF
$20 Bonus + 25% OFF
Securing Higher Grades Costing Your Pocket? Book Your Assignment at The Lowest Price Now!
loader
Add File

Error goes here

Files Missing!

Please upload all relevant files for quick & complete assistance.

Stuck on Your Question?

Get 24x7 live help from our Top Tutors. All subjects covered.

250 words

Error goes here

Students Who Viewed This Also Studied

3 Pages
BUS9048M Strategy Making

PART ONE: CONTEXTAnalyse the broad context for the case, i.e. what environment is the case study company operating in? What are the main issues, trends, … in the environment? PART TWO: SITUATIO ...

Course

BUS9048M

Type

Case Study

Subject

Management

University

De Montfort University

9 Pages
Cultural Management

Assignment 1 instructionsUsing GLOBE Study’s cultural dimensions as a point of reference, identify and discuss the cultural similarities and differences between Brazil, Malaysia and USA illustra ...

Type

Assignment

Subject

Management

2 Pages
Modern Business Organisation and Produce

Assignment Task 1.Analyse one or more strategic problems in a modern business organisation and produce a comprehensive report detailing the objectives, methodologies, findings, analysis, and conclusio ...

Type

Assignment

Subject

Management

5 Pages
BUS 604 Business Research Methods

(a) Demonstrate a critical appreciation of the major steps involved in conducting research. (b) Demonstrate an extended understanding of various business research designs and methods and be able to ev ...

Course

BUS 604

Type

Essay

Subject

Management

University

Excelsia College

BSBCUS201 Pathology Collection

Question

Answered

Read these two scenarios and answer the questions that follow. Answers should be word processed for submission. Scenario 1Mrs Smith visited ABC Health Care for a blood collection service. As you walk through the reception area you notice that the receptionist at the front counter appears disinterested in Mrs Smith’s arrival and displays a short and abrasive attitude towards Mrs Smith when she arrives at the front counter.  You don’t see Mrs Smith again until you call her for her service.  It appears that Mrs Smith is upset or annoyed but as she is a regular patient to your collection centre, you know this is not normal for her.  Scenario 2Mr Jones came into collect a series of tests before attending his GP appointment late that day, however they were not ready at the time of his visit.   You were able to organise his tests to go direct to his GP a short time later. He has called in to compliment you and your organisation on the service provided.
Questions:1.  What are the customer’s needs in each scenario? How did you determine their needs?
2.  Give a detailed account of how you would handle each situation/ scenario. Include information regarding policies and procedures as a representative of your organisation.
3.  What can you do to prevent the situation from happening again in scenario one?
4.  Outline the procedure for customer complaints.
5.  What can you do with customer feedback?

BSBCUS201 Pathology Collection

Answer in Detail

Solved by qualified expert

Get Access to This Answer

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

6 More Pages to Come in This Document. Get access to the complete answer.

MyAssignmenthelp.com is committed to provide top-notch quality academic assistance at affordable price. To help students from different backgrounds, we have hired more than 3000 experts. Owing to in-depth knowledge in their respective subjects, they effectively provide geography assignment help, Physics assignment help, Strategic assignment help, history assignment help, art architecture assignment help and much more.

More BSBCUS201 BSBCUS201 Pathology Collection: Questions & Answers

Q
icon

We aren't endorsed by this University

PART ONE: CONTEXTAnalyse the broad context for the case, i.e. what environment is the case study company operating in? What are the main issues, trends, … in the environment? PART TWO: SITUATION Analyse the specific situation that the case study company is in, e.g. how is the environment affe ...

View Answer
Q

Assignment 1 instructionsUsing GLOBE Study’s cultural dimensions as a point of reference, identify and discuss the cultural similarities and differences between Brazil, Malaysia and USA illustrated in the case. Using GLOBE Study’s cultural dimensions as a point of reference, critically a ...

View Answer
Q

Assignment Task 1.Analyse one or more strategic problems in a modern business organisation and produce a comprehensive report detailing the objectives, methodologies, findings, analysis, and conclusions of the research carried out above.  The minimum word length for the report is 8000 words. ...

View Answer
Q
icon

We aren't endorsed by this University

(a) Demonstrate a critical appreciation of the major steps involved in conducting research. (b) Demonstrate an extended understanding of various business research designs and methods and be able to evaluate and explain their strengths and weaknesses in research designs for particular projects. (c) D ...

View Answer

Content Removal Request

If you are the original writer of this content and no longer wish to have your work published on Myassignmenthelp.com then please raise the content removal request.

Choose Our Best Expert to Help You

expert
student rating student rating student rating student rating student rating
Tyler Simpson

PhD in Human Resource Management with Specialization in Workplace Climate Concerns

547 - Completed Orders

Hire Me
expert
student rating student rating student rating student rating student rating
Dickson Richmond

I have acquired my Masters’ degree from University of Edinburg.

300 - Completed Orders

Hire Me
expert
student rating student rating student rating student rating student rating
Dianne Kelly

PhD in Chemistry

1505 - Completed Orders

Hire Me
expert
student rating student rating student rating student rating student rating
Jaydon Key

I am a research scholar in Columbia University and am pursuing my doctorate degree in Physics.

150 - Completed Orders

Hire Me

Still in Two Minds? The Proof is in Numbers!

33845 Genuine Reviews With a Rating of 4.9/5.

student rating student rating student rating student rating student rating
04 Dec 2021

English

Assignment: 2 Pages, Deadline: 25 days

My assignment scored off the charts. Thank you for your help to accomplish what I couldn\\'t do on my own. Your work and efforts has been an amazing ...

flag User ID: 6***28 Tarboro, United States

student rating student rating student rating student rating student rating
04 Dec 2021

Management

Assignment: 2 Pages, Deadline: 1 day

he assignment was well done. ThanksThe content was accurate and the structure was to the best.

flag User ID: 6***26 Canada

student rating student rating student rating student rating student rating
04 Dec 2021

Medical

Assignment: 5 Pages, Deadline: 5 days

excellent I had exactly what i want The presentation is clearthanks very much .....

flag User ID: 7***16 United Arab Emirates

student rating student rating student rating student rating student rating
04 Dec 2021

Management

Programming: 10 Pages, Deadline: 11 days

good and precise, i liked the communication between the expert and myself and also the customer reps

flag User ID: 8***57 United Kingdom, Great Britain

student rating student rating student rating student rating student rating
04 Dec 2021

Nursing

Assignment: 2.8 Pages, Deadline: 2 days

Well done. followed the rubric and answered all questions well. Plagiarism free work.

flag User ID: 7***52 Australia

student rating student rating student rating student rating student rating
04 Dec 2021

Maths

Home Work: 0 Pages, Deadline: 5 days

Really fast return, great work and brilliant response. Thank you i really appreciate it and will use again.

flag User ID: 8***15 United Kingdom, Great Britain

student rating student rating student rating student rating student rating
04 Dec 2021

It Write Up

Essay: 2 Pages, Deadline: 22 hours

expert finish the assignment on the time. Looks the assignment meet the requirement as per my request.

flag User ID: 5***87 Malaysia

student rating student rating student rating student rating student rating
03 Dec 2021

Marketing

Assignment: 12 Pages, Deadline: 2 days

very very good. also very willing to help out with escalations and reviewing the assignment for me.

flag User ID: 8***21 Singapore

student rating student rating student rating student rating student rating
03 Dec 2021

Marketing

Assignment: 6 Pages, Deadline: 7 days

The assignment provided was great. i had given one less start because the assignment is still not graded

flag User ID: 8***14 Mississauga, Canada

student rating student rating student rating student rating student rating
03 Dec 2021

Assignment

Essay: 2 Pages, Deadline: 4 days

Hi Thank you so much for your help today i got very high score I am so happy thanks again

flag User ID: 2***93 Melbourne, Australia

student rating student rating student rating student rating student rating
04 Dec 2021

English

Assignment: 2 Pages, Deadline: 25 days

My assignment scored off the charts. Thank you for your help to accomplish what I couldn\\'t do on my own. Your work and efforts has been an amazing ...

flag User ID: 6***28 Tarboro, United States

student rating student rating student rating student rating student rating
04 Dec 2021

Management

Assignment: 2 Pages, Deadline: 1 day

he assignment was well done. ThanksThe content was accurate and the structure was to the best.

flag User ID: 6***26 Canada

student rating student rating student rating student rating student rating
04 Dec 2021

Medical

Assignment: 5 Pages, Deadline: 5 days

excellent I had exactly what i want The presentation is clearthanks very much .....

flag User ID: 7***16 United Arab Emirates

student rating student rating student rating student rating student rating
04 Dec 2021

Management

Programming: 10 Pages, Deadline: 11 days

good and precise, i liked the communication between the expert and myself and also the customer reps

flag User ID: 8***57 United Kingdom, Great Britain

student rating student rating student rating student rating student rating
04 Dec 2021

Nursing

Assignment: 2.8 Pages, Deadline: 2 days

Well done. followed the rubric and answered all questions well. Plagiarism free work.

flag User ID: 7***52 Australia

student rating student rating student rating student rating student rating
04 Dec 2021

Maths

Home Work: 0 Pages, Deadline: 5 days

Really fast return, great work and brilliant response. Thank you i really appreciate it and will use again.

flag User ID: 8***15 United Kingdom, Great Britain

student rating student rating student rating student rating student rating
04 Dec 2021

It Write Up

Essay: 2 Pages, Deadline: 22 hours

expert finish the assignment on the time. Looks the assignment meet the requirement as per my request.

flag User ID: 5***87 Malaysia

student rating student rating student rating student rating student rating
03 Dec 2021

Marketing

Assignment: 12 Pages, Deadline: 2 days

very very good. also very willing to help out with escalations and reviewing the assignment for me.

flag User ID: 8***21 Singapore

student rating student rating student rating student rating student rating
03 Dec 2021

Marketing

Assignment: 6 Pages, Deadline: 7 days

The assignment provided was great. i had given one less start because the assignment is still not graded

flag User ID: 8***14 Mississauga, Canada

student rating student rating student rating student rating student rating
03 Dec 2021

Assignment

Essay: 2 Pages, Deadline: 4 days

Hi Thank you so much for your help today i got very high score I am so happy thanks again

flag User ID: 2***93 Melbourne, Australia

5% Cashback

On APP - grab it while it lasts!

Download app now

*Offer eligible for first 3 orders ordered through app!

ribbon
callback request mobile
Have any Query?