Scenario1. This scenario relates to customer functions. It comprises of 2 parts: Part 1 – You are to draft a function agreement for the function customers to sign on acceptance. Your agreement should allow for and set out: Customer details Agreement details including expected services to be provided, price and payment options Terms and conditions of the agreement including performance indicators Once you have completed your draft, you are to meet with your assessor (who will role-play your supervisor) to gain feedback. Explain your thought process and what you are trying to achieve, listen to what your colleague has to say, and modify it as appropriate. You must obtain approval from your supervisor to use this contract, along with your minimum and maximum prices before starting Part 2 Part 2 – This component requires you to meet with a customer and negotiate a group booking. It is important that you are prepared before your meeting, so you should: Know your products Know your prices and associated costs Know your availability Have all paperwork prepared, ready to be completed on agreement Once you have negotiated the booking details you are agree and sign off on the agreement with the customer.