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SITXCCS008
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SITXCCS008 Develop And Manage Quality Customer Service Practice  

Pages: 6 | Type : Essay

Answers: 1. According to the case study, Mr. and Mrs. Jones expected their expectations to be fulfilled in terms of the service provided by the staffs of the restaurants. The customers expect to be informed that the will be shortly guided to their table and apologizing for the inconvenience caused by the restaurant (Wilson et al. 2012). Additionally, the customers also expect to receive their entrees, main course, and drinks in a coordinated m...

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iconPosted On : Jun 28, 2022     iconDownload : 0
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AURAMA006 Contribute To Planning And Implementing Business Improvement In An Automotive Workplace  

Pages: 7 | Type : Essay

Answer: Answer 1: The key elements that comprise within the strategic plan are vision statements, mission statements, detailed goals, objectives, action plans and scorecards. These elements mainly help in tracking the progress to create a strategic plan for the business. Answer 2: The purpose of business strategy is to define the goal, purpose and objective of the organisation. The tactical strategy is made by the middle level of management...

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iconPosted On : Aug 11, 2022     iconDownload : 0

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