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Write a business report based on the following Case Study (Adopted from M.Baron (2018) User-Centred Design Principles for IT Development Projects): We are a team of E-Learning developers and we have been contacted by a highly successful college that is currently delivering its training programs exclusively via a traditional delivery mode (classroom/face-to-face delivery). The college however feels it is ready to tap into the lucrative marketplace of E-Learning. As of now – it has not moved its offerings online beyond having a simple billboard-style website. The college wants to commission you to build the E-Learning Platform ‘’from scratch’’ and to assist in moving all of the courses online. Unfortunately, as they are new to the very concept of e-learning, they are happy to provide you with the budget (hopefully appealing enough for you to get on board), timeframe and scope for the project as well as with complete information about their current business environment (courses, students, resources, facilities etc.). And now…the ball is in your court! You take a look at the college’s offerings. You really like the courses they are delivering. By accepting to take charge of the project, you will not only earn well, but will also do your modest share in turning the world into a better place by making low-cost yet high quality training courses more accessible. And the good news is – you already know about E-Learning. You have great knowledge of the E-Learning platforms, sound understanding of the training and assessment processes, solid idea about the costs and operational requirements involved so with an easy heart – you reply with ‘’Yes’’. To start with Senior Management wants you to provide detailed recommendations on: 1. Integrating Social Media into the E-Learning Platform 2. Identify Tools and Appls required to provide Customer Support 3) Make Recommendations for development of an Interactive Enrolment & Time-Tabling System 4) Make recommendations for Integrating a Virtual Assistant Service into the Platform Make sure that all 4 of the assignment questions are answered separately. PRESENTATION urnal Presentation Formatting Requirements: 1. Journal space on Interact2 presentation text width between 85-95 characters including spaces. 2. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed. 3. Submit answers to all work in one single journal entry. 4. No attachments to journal entry allowed. 5. Avoid using dot points, bulleted points, numbered points in your work. Lists do not display your understanding of the subject matter and may even appear disjointed to the reader/marker. 6. Meet word limits in each question (allowance of +/- 5%). Table of contents are not required. Reference List is not included in the word count. (Failure to follow all the above rules, [eg. if you do not meet word limit for one question but meet for the others] this is considered as not meeting word limit for all: no partial mark allocated.) 7. Use either UK spelling or USA spelling but do not mix both. 8. All work presented should be carefully proofed, so that spelling and typographical errors are corrected. 9. All language used should not be sexist. 10. If acronyms and jargon are used, please explain them in the first instance, then use the abbreviated form in the rest of the report. 11. Appendices are not to be used. 12. Use of headings and sub-headings can be used for clarity. 13. It is important to get the balance right between the citing of referenced material and your own interpretation and ideas. When using your own thoughts and ideas, you can signal the reader by using words and phrases such as 'it can be argued that...", "it is evident that..." and "it seems as though..." 14. Writing

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Management

Question 1 What are the two important features of a help desk that you have learnt from Chapter 6 (Help Desk Operation) from the textbook? Supplement it with any literature [300 words; 2 marks] Question 2 Review the following conference papers and choose any ONE : Chan, C., Geng, L. & Chen, L. ( ...

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different classical ethical theories

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