Task:

Assessment task 1: Assignment

Question 1

a) Explain in a paragraph what is the relationship between continuous improvement, innovation and organisational learning?

b) List the process for baking a cake, identify where you think improvements can be made in the process. For example, can time be saved or steps eliminated? 

Question 2

Choose a product or service in your organisation and map its supply chain. If you are not currently working, map the supply chain for the production of a “Mars chocolate”. You may create a flow chart to describe the elements.

Question 3

a) Identify the type of measure for the following objective:

To increase market share for photocopy paper from 20% to 30% by March 2019

b) Consider a problem you have experienced in your everyday life, such as getting to work or school on time. Identify an analysis tool to identify the cause of problem, and apply the tool to analysis the problem and identify a solution. Describe the tool you used, how you used it and the solution to the problem.

Question 4

You are currently studying to develop your skills and knowledge in management. Identify your objective in undertaking study. Conduct a SWOT analysis to identify your strengths and weaknesses, the opportunities that may become available and the threats that may prevent you meeting your objectives on completion of your study. 

Question 5

Create an outline of a presentation that would be used to brief staff on organisation’s performance improvement strategies and explain the relationship between innovation and competitive advantage

Question 6

Consider the characteristics of learning organisation and the strategies that promote organisational learning.

Question 7

a) To obtain assistance in quantifying benefits, who might you contact in an organisation? 

b) Conduct research into free trials of consumer products. Consider how software and beauty product companies offer free trials to consumers. Why do they offer free trails?

c) Innovative organisation’s are characteristics by a high tolerance of risk and acceptance of failure. To increase your organisation’s tolerance of risk and acceptance of failure, what suggestions could you make to your manager?

Question 9

Find several examples of change communication plans. Review the plans and consider the methods used to encourage stakeholder participation. Find an example of an improvement process that that can be implemented in CIBT.

a) What are some of the more common methods used to communicate and promote the benefits of change and continuous improvements?

b) Explain in a paragraph what are the tools and techniques you would use to identify the effect of change.

c) How will you ensure that the change meets sustainability requirements? Give examples of legislation, initiatives, programs, policies and work practices you should consider.

Question 10

Consider the scenario and complete the task that follows.

One of your team members seems unable complete her work on time, preventing your team from meeting weekly organisational reporting requirements. Use the GROW model to list the questions you will ask to help your team member improve her performance.

GROW model Questions to ask

Goal

Reality

Options/obstacles

Will/way forward

Question 11

a) What strategies enable you to review your own work performance?

b) What workplace activities or learning options would enable you to improve your performance?

c) If your employee was to pay or is paying for your program, how would you:

• Determine the benefits of your study

• Effectively communicate the results to the appropriate people in your organisation?

d) What do you think triggers are a critical element of a contingency plan?

Question 12

You are required to conduct research into how organisation’s regularly evaluate their continuous improvement system and process. Identify methods, tools and techniques that are used to evaluate the system and process at CIBT.

Question 13

Consider your current organisational setting, a setting you have worked in or you can chose CIBT. Alternatively, you could select an organisation recently featured in the media that has made significant improvements to processes or implemented new products and services.

Consider organisation’s that require innovation and continuous improvement to respond to environmental pressures to achieve competitive advantages, such as those that produce consumer information technology products or retail solely via e-commerce. Research how the organisation implements or has implemented innovations and improvements.

a) Outline the organisation’s environmental sustainability practices, identifying the key programs or initiatives.

b) What communication strategies or organisational development interventions have been implemented to ensure successful transition and minimize organisational member resistance to change?

c) Explain in a paragraph, how the organisation communicated the costs and benefits of the initiative to stakeholders (internal and external). Did the communication match up the purpose and audience?

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