Central Queensland University, Australia offers this under graduation level course of management. This university has campuses in many cities like Branyan, Brisbane, Cairns, Emerald, Mackay, Melbourne, Noosaville, Rockhampton, Sydney.
Definition: Quality Management
Quality Management (MGMT19105) is the act of administrating all activities and tasks needed to maintain a required level of excellence and the brand value of the organisation in the market. This includes the dedication of the quality policy, creating and implementing quality planning and assurance, quality control and quality improvement. All these factors are very crucial to determine the quality of a product as there is always a great demand for high-quality products in the market. Therefore, in some books, Quality Management is also referred to as Total Quality Management (TQM). Thus, Total Quality Management (TQM) is known as a customer-oriented process with a dedicated aim for continuous improvement of business operations. A customer-oriented approach always proves to be beneficial for any organisation as 100% customer satisfaction is the key to a successful business. Moreover, TQM ensures that all allied works (particularly work of employees) are focused towards the common goals of improving product quality or service quality, as well as enhancing the production process or process of rendering of services. However, the prime focus is to emphasise on fact-based decision making, with the use of performance metrics to monitor progress. It is very crucial to monitor the strength and weakness of an organisation and improvise the quality accordingly for a successful business. Quality Management (MGMT19105) highlights all the significant quality aspects of the production of goods and services in process-oriented management. This subject reflects a fair idea in the theory of quality management and principle of total quality management, and how they perform in real-world phenomena. The subject of quality management provides you with a complete overview to help you understand what customers really want from an organisation. Also, it explains the dedication of that organisation to deliver the product with maximum efficiency.
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Importance of this course for Australian students
In developing strategies for an organisation this subject will give the students a global perspective of competition, aid in developing quality strategies to step ahead in the competition. Through this learning course, the students will develop quality in ethics, corporate responsibility, strategic alliances, organisational culture, customer satisfaction, ISO9000 system. Apart from this, the development of this course will help students to develop a quality management program for the expansion of the business. This will further increase the awareness regarding quality culture within the organisation. Moreover, it enhances the teamwork which contributes to higher achievements. Thus, Total Quality Management (TQM) leads to a committed improvement contributing to the growth of an organisation.
Common Adversities Faced by Students
It is imperative for the students in quality management to contrast the key components of quality management, and their relevance affecting the production of goods and services in an organisation. Also, compare the key components of quality management with its relevance effect on production. The comparison of these two is very crucial to obtain a clear picture of the production and demand of the product. Thus, the students of quality management need to possess the skill set required to identify the need for alteration in an organisation. Moreover, the need to critically analyse the issues according to the situation to ensure its importance and direct the company into the path of producing quality goods and services. All these factors play a vital role in increasing the production of the company, contributing to its growth. Therefore, in this course of quality management, the students need to critically understand the motive of human resources development as a major part of implementing quality management. So, to put up a good quality team for quality services, the students need to acquire a good knowledge of the subject.
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