You are the new Manager of a diverse team in terms of experience, background and culture.
At induction, you received a recent employee survey which highlighted a high level of distrust at all levels within the team. This has had an impact on relationships with key stakeholders who have complained that messages rarely seem to be passed on between team members.
Consequently, team members have become extremely territorial, are unwilling to share information and appear to deliberately undermine the efforts of others in the team. Small factions along cultural lines have developed and have expressed an unwillingness to work with any of the other team members.
Re-establishing trust, confidence and ensuring the organisation’s cultural diversity and ethical values are adhered to is your primary objective for the first 90 days in the role.
Read Cole, Chapter 8 and research the Jacobs model for building trust in the workplace.
You are to present a report for Human Resources or your Senior Manager. As a guide it should be a minimum 500 words to 900 words in length.
Your report should demonstrate how you intend to re-establish and maintain the trust of the team and yourself.
Your report should include:
1. Outline an overview of the current trust issues within the team.
2. Identify the objectives to re-establish trust within the team.
3. Outline the overall strategy to re-establish the trust.
4. Identify the policies, legislation, processes and systems you need to develop or implement.
5. Outline the networks, internal and external, you would call on to provide assistance.
6. Describe how you will monitor progress and evaluate the outcomes of your strategy.
Case Study 2
You are the Team Leader on a project to develop a new payroll system. This requires consultation and collaboration across three (3) departments within your organisation: Human Resources (HR), Information and Technology (IT) and Finance.
The workplace cultures and focus between these departments differs greatly. The HR Department are action-driven and are frustrated with detail. They just want something uncomplicated and user-friendly for data entry.
The Finance Department are concerned with the detail of the system and whether it provides the necessary data reporting. They like a lot of consultation and communication. In contrast, the IT Department are process-driven and prefer limited discussion. This has caused miscommunication and dissatisfaction with projects in the past.
Jonathan, the software programmer, is extremely subdued in meetings and you have observed he has great difficulty confronting the demands of the finance team. When he does communicate he says “yes” to every demand then does not deliver. As a result, aspects of the project are falling behind schedule and will likely go over budget.
The finance team has now contacted you about the project being behind schedule.
Your aim is to ensure there is collaboration and appropriate consultation across departments to get the best result and the system goes live on schedule.
You are to present a report to your project sponsor. As a guide it should be about 500 words to 900 words in length.
1. Outlinethe issues and strategies for resolving the problems with the finance department.
2. Developa new communication strategy to improve communication and feedback during the remaining timeframe of the project.
3. Explain what adjustments you might need to make to your own interpersonal communication and leadership style to facilitate the best contribution from each team member.
4. Describe what feedback; guidance and coaching you would offer Jonathon to ensure he does not over-promise and under-deliver
Case Study 3
You manage a small team of people providing a specialised service in the hospital. Some of the staff have been there for some years, including Andre who is an experienced worker. He is easy going, affable and action-oriented and is a ‘bit of a joker’ often using humour to bond with his co-workers. He is popular with the rest of the team and good at motivating everyone. He can at times be overbearing, impulsive and impatient.
Recently, a relatively new staff member, Priya, made a complaint about Andre. He had apparently made a humorous comment about the smell of some food heating up in the tea room that had upset her and she had thought it was directed at her. The comments were not racist or sexist and other staff did not find it offensive. Priya spoke up and Andre told her she was taking it too seriously and to ‘chill out’.
Now the working relationship between Priya and Andre has broken down and Priya is excluding herself from the rest of the team and ignoring Andre and has brought this complaint to you. A number of team members have informally let you know that the atmosphere in the team is uncomfortable and people are starting to take sides with either Andre or Priya.
You need to follow up on the complaint and arrange to talk with Andre.
You are to present a report to your Manager. As a guide it should be a minimum 500 words to 900 words in length.
Your report should demonstrate how you intend to manage this issue. Your report should include:
1. Outline an overview of the current issue
2. Identify what policies/procedures and supports you can use to develop your approach to this issue and how these support your approach.
3. Write a verbatim opening script with Andre based on the findings of points 1 and 2 above. You should also outline the key messages that you will address in the conversation. This should show how you will adapt your communication style to address the issue, taking into account any cultural or behavioural issues.