Answer: Introduction Service failure occurs whenever a customer is rendered services which he/she perceives as not meeting his/her expectations (Chaung, Cheng, Chang, & Yang, 2012). Based on this definition, service failure translates into customer dissatisfaction with the services rendered. According to Liat, et al (2017), it is almost impossible to operate a service business without encountering instances of service failure. Typi...Read More >>
Answer: Introduction Service marketing refers to as both (B2C) business to customers and business-to-business services (B2B) and includes marketing of the services which is offered by the brand. The aim of the report is to apply the marketing and concepts to the real world company. The company that has been selected for the analysis is Jetstar airline. The report includes the services offering diagram which helps in understanding the co...Read More >>
Answer: Introduction: Service marketing falls under the marketing strategies and it is broad category. Service marketing is the most common approach which is mostly used by all the organisations (Subashini and Kavitha, 2011). Service can be provided through two methods (Alston, 2007). These are business to customer (B2C) and Business to business (B2B). Present research based on the personal experience of service failure in recent time. Hence,...Read More >>
Answer: Service offering diagram As put forward by Frow, Ngo and Payne (2014) core product is typically placed in the market by a range of other services related to other activities such as supplementary services. It has also been identified that business running with a core product may face industry saturation as well as increasing competition; thus, it pays attention to supplementary services. This report provides a detailed description of ...Read More >>
Answer: Introduction United Airlines provides the air transportation services in United States particularly in North America, Asia Pacific, Middle East and Latin America. This service takes people and the cargo both from one destination to another via main and regional operations (Craft, 2018). In the year 2017, the firm operated with the fleet of 2160 aircrafts approximately and 4500 flights per day to 337 airports all over five contine...Read More >>
Answer: Introduction Strategic analysis can be termed as a process of carrying out research on an organization long with its opening business environment to develop competitive strategies (Aghazadeh 2015). The objective of the report is to carry out strategic analysis of Ineos Company that will focus on explaining the external and internal business environment of the company. Ineos is an international petrochemical manufacturer that specializ...Read More >>
Answer: Overview There are four elements of service in hotel industry. The four elements include service culture, service quality, employee engagement and customer experience. The four key elements of service in Hotel Mariott have been discussed below. Service culture Culture is a set of value, customs and principles that helps in attracting guests in the global market. The success and growth of hotel is dependent on the velocity and qualit...Read More >>
Answer: Introduction This presentation gives a brief analysis of Frasers 7 Ps marketing mix. Frasers is an Australian service company, and the 7 Ps review will outline the current position along with the marketing strategy of the company (Frasers Hospitality, 2017). The presentation will also clearly outline the Hotel’s target markets and market positioning among other core competencies. In addition, a brief overview of an integrated...Read More >>
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