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Task:

Identify a typical workplace challenge in your own organisation. Acting as a change agent, select a suitable diagnosis model to diagnose this workplace challenge and justify your choice by outlining the application of the model. From your diagnosis, develop suggestions for improvement of the challenge.

  • In the Introduction of your report, briefly describe a workplace challenge in your own organisation that you will address in the report. The workplace challenge can be on organisational level, or group or team level – See Figures 3.1.2 and 3.1.3 in your study book, Module 3, p.5.  This should be no more than a few sentences describing the core problem.
  • No specific details about the challenge, or about the company, or names of employees are required here.  If you prefer, simply refer to ‘my company’ or ‘the CEO’ or ‘Ms X’ to maintain privacy and confidentiality of your organisation.
  • Use relevant diagnostic tools to investigate factors contributing to the workplace challenge. Explain why the tools that you used are appropriate for your specific workplace challenge.  Clearly state your final diagnosis – outline factors that appear to be contributing to this specific workplace challenge.  See Case Study 7.1 (Hayes 2018, pp.120-1) for an example. Include specific recommendations for improvement or solution of the workplace challenge.

To start with this task, first select a workplace challenge in your organisation that you can analyse in this report. On which organisational level is this challenge – is it on organisational level, group or team level, or individual level? The information presented in Figures 3.1.2, 3.1.3, and 3.1.4 provide some ideas of typical areas where the problem can be.  If, for instance, you decide on a challenge on organisational level, such as ‘organisational performance’, you need to describe what exactly the problem is.  Only stating ‘organisational performance’ as a challenge is not sufficient – you need to explain why this is a problem and how this problem affects the organisation.

In bullet point 2, I mention that ‘no specific details about the challenge…are required here’ – although you have to describe the problem, you should not provide specific details such as financial statements, balanced scorecard results, sales results, and or market share details.  What we are looking for here, is simply a problem that is described so that the reader can understand why this is a problem.

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