New

Learn smart - Learn online. Upto 88% off on courses for a limited time. View Courses

Securing Higher Grades Costing Your Pocket? Book Your Assignment at The Lowest Price Now!
loader
Add File

Error goes here

Files Missing!

Please upload all relevant files for quick & complete assistance.

Guaranteed Higher Grade!

Stuck on Your Question?

Get 24x7 live help from our Top Tutors. All subjects covered.

loader
250 words

Error goes here

Files Missing!

Please upload all relevant files for quick & complete assistance.

Students Who Viewed This Also Studied

7 Pages
Ethical Supply Chain

Each individual is required to identify and analyse a specific CSR topic or issue that can be associated with the activities of one organisation and with a particular CSR field of study (e.g. labour p ...

Type

Assignment

Subject

Management

52 Pages
Ethical Practices Are Studied

Running head: ETHICAL PRACTICES IN WESTPAC ETHICAL PRACTICES IN WESTPAC NAME OF THE STUDENT NAME OF THE UNIVERSITY AUTHOR NOTE 1 ETHICAL PRACTICES IN WESTPAC Table of Contents 1. Introduction . ...

Course

BUSN5003

Subject

Management

University

Southern Cross University

Season

Fall

0 Page
ERP Implementation Projects

...

Course

PROJ6009

Subject

Management

University

Laureate International Universities

Season

Spring

5 Pages
New Product Development Process

Assignment: The New Product Development Process In preparation for a presentation to the CEO of the organization next week on a product development strategy, prepare the following paper: Choose a prod ...

Type

Assignment

Subject

Management

BSBCUS501 Manage Quality Customer Service

Question

Answered

Provide answers to all of the questions below:

1. Explain the purpose of the Australian Consumer Law and how it protects consumers’ rights.

2. Outline the consumer guarantees that apply for both products and services under the Australian Consumer Law.

3. List the types of products and services covered by the consumer guarantee.

4. Explain why it is unlawful for a retailer to display a sign to say that no refunds are provided.

5. Discuss whether consumers are legally entitled to a refund or replacement if they change their mind when buying a product or service.

6. Discuss the statement below in relation to guidelines about consumer guarantees. Provide an example to illustrate your answer.

“Some suppliers or manufacturers tell the consumer an extended warranty provides extra protection, which the consumer would not have unless they buy it.”

7. Explain at least two benefits of an effective complaint handling system for businesses and consumers and outline the standard steps that you would use to effectively deal with a customer complaint.

8. A retailer wishes to establish a consistent welcome procedure for sales staff to follow when a potential client enters the sales room. Outline a standard procedure that the sales people could follow. Your answer should be in easy to follow steps.

9. Explain the concept of service standards and their importance. Identify two examples of services standards.

10. Explain why a company committed to best practice customer services may choose to measure its service standards.

11. Explain the concept of public relations as a method of marketing communication.

12. Explain five methods by which a company can promote its products.

13. Explain how customer service can impact on the public relations image of a company.

14. Explain how you could overcome verbal communication barriers with customers.

15. Explain how you can overcome barriers to communication with customers who have a hearing impairment.

16. Outline four keys way of providing excellent customer service.

17. Explain why an unhappy customer is not good for business.

18. Explain the importance of understanding customer behaviour and two techniques that can be used to analyse customer behaviour.

19. Explain three key customer research methods.

20. Explain the importance of recording and monitoring complaints.

BSBCUS501 Manage Quality Customer Service

Answer in Detail

Solved by qualified expert

Get Access to This Answer

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Hac habitasse platea dictumst vestibulum rhoncus est pellentesque. Amet dictum sit amet justo donec enim diam vulputate ut. Neque convallis a cras semper auctor neque vitae. Elit at imperdiet dui accumsan. Nisl condimentum id venenatis a condimentum vitae sapien pellentesque. Imperdiet massa tincidunt nunc pulvinar sapien et ligula. Malesuada fames ac turpis egestas maecenas pharetra convallis posuere. Et ultrices neque ornare aenean euismod. Suscipit tellus mauris a diam maecenas sed enim. Potenti nullam ac tortor vitae purus faucibus ornare. Morbi tristique senectus et netus et malesuada. Morbi tristique senectus et netus et malesuada. Tellus pellentesque eu tincidunt tortor aliquam. Sit amet purus gravida quis blandit. Nec feugiat in fermentum posuere urna. Vel orci porta non pulvinar neque laoreet suspendisse interdum. Ultricies tristique nulla aliquet enim tortor at auctor urna. Orci sagittis eu volutpat odio facilisis mauris sit amet.

Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

159 More Pages to Come in This Document. Get access to the complete answer.

MyAssignmenthelp.com boasts a team of talented and highly skilled coursework writers based in UK who assist students in the best possible manner. Students, who need coursework help, find our services fulfilling and effective because we provide high quality help at affordable price. So, students who often search can someone do my coursework cheap or can experts Write my coursework for cheap get perfect solution at MyAssignmenthelp.com. They pay for best coursework and get it from us.

More BSBCUS501 BSBCUS501 Manage Quality Customer Service: Questions & Answers

Q

Ethical Supply Chain

Each individual is required to identify and analyse a specific CSR topic or issue that can be associated with the activities of one organisation and with a particular CSR field of study (e.g. labour practices; marketing practices & ethics; ethical supply chain; corporate governance, human rights ...

View Answer
Q
icon

We aren't endorsed by this University

Ethical Practices Are Studied

Running head: ETHICAL PRACTICES IN WESTPAC ETHICAL PRACTICES IN WESTPAC NAME OF THE STUDENT NAME OF THE UNIVERSITY AUTHOR NOTE 1 ETHICAL PRACTICES IN WESTPAC Table of Contents 1. Introduction ..................................................................................................... ...

View Answer
Q
icon

We aren't endorsed by this University

ERP Implementation Projects

...

View Answer
Q

New Product Development Process

Assignment: The New Product Development Process In preparation for a presentation to the CEO of the organization next week on a product development strategy, prepare the following paper: Choose a product (not a service) which means it must be tangible. Prepare a paper addressing the following tasks ...

View Answer

Content Removal Request

If you are the original writer of this content and no longer wish to have your work published on Myassignmenthelp.com then please raise the content removal request.

Choose Our Best Expert to Help You

icon

5% Cashback

On APP - grab it while it lasts!

Download app now (or) Scan the QR code

*Offer eligible for first 3 orders ordered through app!

screener
ribbon
callback request mobile
Have any Query?