Question:

Assessment Preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all. When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file. Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process. Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted together with your assessment responses. If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission. If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per your RTO’s re-assessment policy.

Depending on the task, this may include

• resubmitting incorrect answers to questions (such as short answer questions and case studies)

• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task

• redoing a role play after being provided with appropriate feedback about your performance

• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment Task Information

• a summary of the assessment task

• information on the resources to be used

• submission requirements

• re-submission opportunities if required

Assessment Task Instructions

These give questions to answer or tasks which are to be completed. Your answers need to be typed up using software as indicated in the Assessment Task Instructions. Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer. If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date. Checklist This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.

Provide answers to all of the questions below:

1. Explain the key phases of a change management process.

2. Explain three reasons why an organisation might initiate change.

3. Explain force-field analysis as a model for understanding the change process

4. Explain the key premises of the Burke & Litwin organisational change model and its application to the change process.

5. Discuss the purpose of Kotter’s 8-step change model and the steps involved. Explain each of the steps involved.

6. Explain two strategies that can be used to effectively communicate and embed change during an organisational change process.

7. Explain how external environment can impact on change strategies.

8. Explain the importance of a participative management style when implementing organisation change.

9. Explain two aspects of organisational behaviours that can impact on organisational change.

10. Describe five components that may be included as part of a change management plan.

11. Explain three reasons why individuals or groups within an organisation may resist change. Include at least one suggestion of how resistance can be overcome for each of the areas you identify.

12. Discuss at least three barriers to organisational change.

13. Discuss at least two strategies to address barriers to organizational change.

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