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BSBWOR203 Working Effectively with Others

Question

Answered

Task:

Complete the following activities:

1. Prepare for the meeting with the new Customer Service Officer:

Review the documents provided to you:

Position Description

Customer Complaints Policy and Procedures5

Complaints Register

Complaint Acknowledgement Letter

Complaint Outcome Letter

Make notes about the documents if necessary, to guide your discussion with the customer service officer.

Assume that the new customer service officer will be from a different cultural background to you. Choose any culture for the new customer service officer and research differences in communication styles between that culture and language background, and your own.

Answer the following questions using the Case Study Responses Template:

Q1: Briefly explain why the issue identified in the scenario is an issue that needs to be resolved.

Q2: In around a paragraph, describe what good stress is and what bad stress is.

Q3: Who should the stressed customer service officer speak to?

Q4: In around a paragraph, describe what the stressed customer service could ask for in terms of changes that would address their situation.

Q5: Who, outside the organisation, could the stressed customer service officer ask to assist them with this issue should the staff member not be satisfied with their employer’s response?

Q6: Describe at least five steps that the new customer service officer could take to assist in dealing with workplace stress.

BSBWOR203 Working Effectively with Others

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Tellus molestie nunc non blandit massa enim nec dui. Tellus molestie nunc non blandit massa enim nec dui. Ac tortor vitae purus faucibus ornare suspendisse sed nisi. Pharetra et ultrices neque ornare aenean euismod. Pretium viverra suspendisse potenti nullam ac tortor vitae. Morbi quis commodo odio aenean sed. At consectetur lorem donec massa sapien faucibus et. Nisi quis eleifend quam adipiscing vitae proin sagittis nisl rhoncus. Duis at tellus at urna condimentum mattis pellentesque. Vivamus at augue eget arcu dictum varius duis at. Justo donec enim diam vulputate ut. Blandit libero volutpat sed cras ornare arcu. Ac felis donec et odio pellentesque diam volutpat commodo. Convallis a cras semper auctor neque. Tempus iaculis urna id volutpat lacus. Tortor consequat id porta nibh.

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Task: Work Locus of Control Chapter 3 Understand Yourself feature gave you the chance to self-assess your work locus of control. Higher scores on the measure reflect a more external locus of control. Managers tend to have a more internal locus of control. After completing the self-assessment, answe ...

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Interview a person with a chronic health condition.  This could be a family member, a friend or a work colleague.  Answer the questions listed, using referenced answers.  Write in sentences and ensure that each answer is at least 150 words.1.What is the pathophysiology behind this chr ...

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Why do you have soccer/cricket teams and not soccer/cricket groups? Why is it important to know the difference between teams and groups ...

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Q

1) To what extent would you recommend a patenting of the inventions made in the considered companies? To answer this question a) Explain the concept of patenting and the motives for the companies involved.  b) Do you see particularities in this case that make patenting more interesting or less ...

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