CHCDIV001 Work with Diverse People
You have been working as a supervisor in a community service organisation for some time.
The organisation has a policy of recognising diversity—personal/ individual and cultural. The current workforce is, therefore, comprised of a number of people from different cultures, with a wide range of background experiences and skills.
Inclusivity policies are supported by the current workforce and there is very little conflict. All staff receives cross-cultural training which helps them accept workforce diversity and accommodate the diverse needs of the clients for whom they care.
1. the ways in which diversity can impact on work and work relationships
2. the benefits of diversity
3. the need for inclusivity, cultural safety and cultural competence
4. why it is necessary for staff to reflect on their own individual and cultural characteristics, biases and prejudices
5. how diversity should be valued and accommodated
6. how effective and mutually beneficial relationships can be built with work mates, clients and clients’ families
7. how to overcome communication barriers
8. how the individual and cultural needs of clients can be accommodated and respected
9. the methods that might be used to prevent, overcome or manage cultural conflicts
10. strategies that people can use to improve their own self and social awareness