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CHCMGT005 Facilitate Workplace Debriefing And Support Processes

Question

Answered

Question:

Q 1

  1. Name three policies relating to debriefing and crisis procedures?
  2. List Three proceduresrelate to debriefing and crisis procedures?
  3. Identify three resources relate to debriefing and crisis procedures?
  4. What are some policies and procedures relating to dispute resolution?

Q 2

Research online and explain a dispute resolution policy and procedure for a community service organisation

Q 3

Explain what techniques you could use in a debriefing session?

Q 4

What are possible signs of significant issues in employees?

Q 5

  1. Give two (2) examples of internal support options which can be provided to employee to help them cope
  2. What are some external supports for employees (including Employee Assistance Programs EAP) if you can’t meet their needs during the debriefing session?

Q 6

Give examples of professional boundaries you should respect when debriefing clients.

Assessment 2: Role play

Scenario

You are a manager in community service organisation, yesterday there was a critical incident when one of your consumers attempted suicide in front of a staff member.  As the manager it is your responsibility to follow up with the staff member in the form of a debriefing session to see how they are coping and if they require any assistance.

Instructions

Students are to form groups of three (3).  One playing the manager, one a service coordinator and the other as the staff member who was involved in the incident.  Students then to swap roles, you will be assessed for you role as a manager or coordinator.

Pre-debrief

  • Students are first to write an email to the staff member requesting them to attend a debriefing session for the next day (including time, location and who will be attending).  Send the email to your trainer
  • You must plan and prepare your debriefing meeting (e.g. Qs, required resources, structure, roles, and techniques to be used).

During debrief session

  • Welcome everyone and explain:
  • why this meeting is taking place
  • benefits of the session
  • roles of each person and
  • how the meeting will be conducted
  • The staff member is to explain what happened
  • You must use a range of debriefing techniques (Qing, COPING, open and non-judgmental communication)
  • Explain and discuss the possible risks to the staff member
  • Provide options for the staff member (e.g. time off, referrals, EAP)
  • Take notes throughout the session
  • Set a review date

Post debrief

  • Write up a 1 page report on:
  • What was discussed
  • How the staff member is feeling, coping
  • Options provided
  • When a review will take place
  • conclusion

CHCMGT005 Facilitate Workplace Debriefing And Support Processes

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