This assessment task requires you to implement risk control measures from the risk management plan, as well as monitor and report on actions arising.
This assessment is to be completed in the simulated work environment in the RTO.
1. Access to textbooks/other learning materials
2. Computer with Microsoft Office and internet access
3. Customer Survey Results Memo
4. Sales Data Analysis Memo
5. Staff Survey Results Memo
6. Performance Review Results Memo
7. Sustainability Report
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Develop a customer questionnaire.
You are required to develop a questionnaire that can be given to customers to fill out when they have made a purchase in one of NatureCare’s retail outlets.
The questionnaire should contain eight questions that measure customer satisfaction and can be answered on a sliding scale from 1 (which is don’t agree at all) to 10 (which is totally agree).
Customers should be able to circle the most appropriate response with a pen or pencil while they are in the shop and hand it back to the sales personnel when they are finished.
Develop questions that encompass as many aspects of the customer’s experience as possible.