The process of evaluating quality of various factors in the production of products and service offerings of entities is known as quality control. The definition by ISO 9000 regarding quality control is, "A part of quality management focused on fulfilling quality requirements". The process of quality control focuses on various aspects, job management, criteria regarding integrity and performance, records of entities. Quality control also directs its focus towards the assessment of skills, knowledge, qualification and experiences of a specific functional area of organizations. Quality control assesses confidence, integrity, motivation criteria and organization culture. Quality control is considered as the process that ensures quality of product offerings by maintaining or improving the operational process in association with zero or minimized error. The environment of perfection is constructed in the common grounds with the employees and management of the organization for the facilitation of quality control. Quality control process is executed by constructing set benchmarks for quality of the product or service offerings of organization. Testing the offerings under structured statistical standards facilitates quality control. Formation of well-structured controls in the area of quality control is considered as the major function of quality control. The controls or constraints enable the standardization of response and production process regarding quality concerns. Testing units for the purpose of identifying the alignment of final specifications with the set benchmark will be included in the process of quality control. Quality control enables the understanding regarding the identification of corrective actions in production or operational process. Quality controls criteria and procedure helps in addressing the demands of the target customers. The procedure of quality control involves all the steps of production process. The first step is to test the procured raw materials followed by testing elements from each operational line to the final produced product. The operational issues or poor quality raw materials can be identified in the quality control. The process of testing enables the identification of the concerns and issues. Identification of issues can help with adopting corrective actions for preventing deviation from quality standard.
Quality control is executed by the inspectors, commonly known as Quality inspectors. The role of Quality inspector is to assess the quality of the product in each step of production process by ensuring the security of consumer expectations and preferences. Quality control inspectors have to the authority of rejecting products, tagging for changes or repairs in case of defects. In the procedure of understanding the alignment between the set standards and the actual product. Inspection involves activities like assessing, examining, measuring and testing the features and value offerings of the product as per product planning. Inspection involves comparison between the specified and actual characteristics of products. The inspector of quality control ensures the effective performance of the manufacturing or operational department for accomplishing the standardized product values. The recommendations of the quality control inspectors are based on the benefits, which are planned for the product to offer to the target customers from the documented standards.
The types of tools used for Quality control are as follows:
The two types of Quality control procedure are:
Internal Quality control: Setting quality standards in-house for assessing the manufacturing and operational system is known as internal quality control. In internal quality control, the analysis process may involve routine check-up, assessment of employees’ efficiency and establishing standards on daily activities. Management is responsible for assessing the execution of quality control in case of the internal quality control.
External Quality control: External quality control tends to depend on external organization or agencies for assessing quality standards of the products as per the set standards. For instance, in food producing business, the quality can be assessed by external quality control bodies, namely, quality inspectors. Quality control in food businesses can be appointed by the business owner or can be planned from food inspecting organization for the purpose of ensuring quality services for customers.
The phases involved in quality control for a company are as follows:
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