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Type

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University

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MGMT1201-Business Communication

Question

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Part I: Diagnosis and Reflection

Using 5 out of the 6 diagnostic tools below related to communication, learning and the workplace, you are to analyze your own “communication in the workplace” style across various areas including personality, active listening, interpersonal skills, stress management, cultural skills and learning style.

• Jung Personality Test

• Interpersonal Skills Self-Assessment

• Work Smart Live Smart: How Vulnerable Are You?

• Education Planner: What’s Your Learning Style?

• Effective Listening Self-Evaluation – PDF in Dropbox

• What’s Your Cultural Profile?

Present the findings of the diagnostic tools. The scores for each diagnostic tool must be included in your report. In doing so, you will show your understanding of the results as they apply to your personal situation. Based upon your analysis of the findings you are to identify two key communication issues that you have identified as requiring development. Reflect on two recent professional interactions that you have had within the past 12 months. Analyze these interactions from the perspective of the two key.

Part II: Literature Review

Using research, define the concepts, and outline key models and/or behaviours that need to be developed to demonstrate effective practice of the two communication issues that you have identified from your diagnosis and reflection. This literature review needs to outline both the conceptual (theoretical) and behavioural (interpersonal) skills that you need to acquire to demonstrate competence in your chosen areas of communication.

Part III: Action Plan

Develop an action plan of key events and activities that you can undertake over the next 6 months to acquire the knowledge, skills, and behaviours identified as requiring development. This can include the following:

• Undertaking specific short courses, to develop skills based on actual courses that are available. Include the title of the course, institution and learning objectives.

• Undertaking conferences, workshops or webinars based on actual events that are available. Include the title of the event, location and date.

• A reading plan to acquire conceptual knowledge, which may include specific communication texts and self-help books which must be specified. Include title, author, and synopsis of the literature.

• Maintaining of personal journals reflecting on communication interactions.

• This section must include actionable items with timelines (such as a Gantt chart) and an indication of how you will measure their successful completion.  

MGMT1201-Business Communication

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