MGT266 Management Skills for Supervisors
As a manager or supervisor, you spend the majority of your time communicating with others. Effective communication means more than an ability to speak – it also means listening to other people and understanding their perception. This course is designed for managers who wish to enrich their leadership by improving their communication skills. In a lively learning environment, you will increase your understanding through hands-on exercises and role plays that develop specific skills in critical communication areas, including active listening, feedback, and conflict resolution.
How do you manage the menu in restaurants? Do you discuss the menu with others and ask questions to help you make a choice? You may be auditory in your style. Do you read the menu carefully and select a meal based on what looks good in the menu? Do you read through the whole menu before you choose? In this case you may be visual. Or, do you order based on what you feel like eating or what you’ve eaten in this restaurant before. Or do you order something that smells good? You may be a kinesthetic processor of this kind of information.
How do you handle directions for assembling Ikea furniture or any product that requires assembly? Do you discuss the directions briefly before you start and ask questions about the directions to others working with you?
This would be an auditory approach. Perhaps you spread the directions out on the floor and follow them step-by-step, reading carefully before taking action. You would be using a strong visual style in that case. Or, do you go ahead and put the thing together in a workable way and when you have four parts left over, ask where the directions are?
You are probably kinesthetic. In what way do you communicate for following directions on microwave popcorn? Do you yell out “How long do I zap this stuff?” That would be an auditory approach. Or, do you read the directions on the package carefully and follow them step-by-step? That would be a visual approach.
Perhaps you put the package in the microwave oven, push a few buttons and watch to see what happens. You must be kinesthetic. So what happens when you try to direct a person through the steps of a process or the requirements of a task. With an auditory person, you may give full instruction, and they will probably ask you to repeat or clarify the instructions. The auditory person may even talk out loud as they follow the steps.
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